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- Tasks: Manage service contracts, budgets, and compliance in a dynamic property environment.
- Company: Join JLL, a leader in real estate services and technology, shaping a better world.
- Benefits: Enjoy a full-time role with opportunities for mentorship and professional growth.
- Why this job: Be part of a collaborative team, making a real impact in the commercial property sector.
- Qualifications: Experience in UK commercial property, contract management, and stakeholder relations is essential.
- Other info: This is a fixed-term contract role based in London; apply even if you don't meet all criteria!
The predicted salary is between 43200 - 72000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
We are currently recruiting for a Service Delivery Manager on a Fixed-Term Contract for 22 Bishopsgate. The ideal candidate will have a background in the UK commercial property industry and onsite operational management. The role requires expertise in contract management, procurement, compliance, and managing stakeholder relationships while ensuring best practices in line with RICS requirements. The successful candidate will also provide mentorship to two team members and will oversee reporting obligations, including Section 106 requirements for the City of London.
Responsibilities- Contract Management & Procurement: Effective management of service contracts with a value of over £8 million, ensuring these contracts provide the services within the scope, budget and in accordance with their contractual obligations, SLA’s and key performance indicators. Seeking alternative ways to improve customer service and reduce expenditure. Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLA’s) and reports are completed promptly and accurately. Ensuring that the procurement of all service partners is undertaken in accordance with the JLL procurement program and RICS guidelines to ensure the highest standards whilst considering best value for service. Conduct contract benchmarking exercises to ensure cost-effectiveness and value for money.
- Financial & Budgeting: Ability to set and manage service charge budgets in accordance with the RICS Code, including open book reporting, tracking expenditures and budget allocations.
- Lease & Tenant Management: Interpret and apply lease agreements and management contracts. Ensure tenant compliance with lease obligations and legal requirements.
- Compliance & Risk Management: Contribute to health & safety management, risk assessments, and statutory compliance. Lead on curation of reports to the City of London in accordance with the Section 106 reporting requirements.
- Leadership & Mentorship: Provide technical guidance and mentorship to two team members, developing their knowledge in property compliance, leases, contracts, and financial management.
- Operations Team Responsibilities: Use data collected from monitoring the operation, analyse efficiencies and continually review the processes and procedures in place. Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience. Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects. Be available to support during significant events and activities. Carry out all other general operational tasks as directed by the Head of Operations within an appropriate timeframe.
- Effective contract management using all components to deliver the services required, including - Scope of Service, Contract terms, SLA’s/KPI’s, Budget and reporting.
- Knowledge of RICS regulations, lease agreements, and service charge budgets.
- Contract procurement and benchmarking.
- Tenant compliance, property compliance, and risk management.
- Reporting skills, including data analytics.
- Mentoring skills.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Contract Delivery and Facilities Manager - Fixed-Term Contract employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Delivery and Facilities Manager - Fixed-Term Contract
✨Tip Number 1
Familiarise yourself with the RICS regulations and guidelines, as this role heavily relies on compliance with these standards. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to best practices in the industry.
✨Tip Number 2
Network with professionals in the UK commercial property sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the position. Building relationships can significantly enhance your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience in contract management and procurement during the interview. Be ready to share specific examples of how you've successfully managed service contracts and improved customer service in previous roles, as this will showcase your suitability for the position.
✨Tip Number 4
Highlight your leadership and mentorship skills when speaking with us. Since the role involves guiding team members, sharing instances where you've successfully mentored others or led a team will demonstrate your capability to fulfil this aspect of the job.
We think you need these skills to ace Contract Delivery and Facilities Manager - Fixed-Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management, procurement, and compliance. Use specific examples from your past roles that demonstrate your ability to manage service contracts and budgets effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in the UK commercial property industry aligns with the responsibilities outlined in the job description, particularly your experience with stakeholder relationships and mentoring.
Highlight Key Skills: Emphasise your knowledge of RICS regulations, lease agreements, and risk management in both your CV and cover letter. Make sure to include any specific achievements related to these areas to showcase your expertise.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Service Delivery Manager.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Contracts
Familiarise yourself with the key components of contract management, especially in relation to service contracts. Be prepared to discuss how you have effectively managed contracts in the past, including your approach to ensuring compliance with SLAs and KPIs.
✨Demonstrate Financial Acumen
Since the role involves managing service charge budgets, be ready to showcase your experience with financial management. Discuss any relevant budgeting techniques you've used and how you've tracked expenditures to ensure compliance with RICS guidelines.
✨Showcase Leadership Skills
Highlight your mentoring experience, particularly in guiding team members in areas like property compliance and contract management. Prepare examples of how you've developed others' skills and fostered a collaborative team environment.
✨Prepare for Compliance Questions
Given the importance of compliance and risk management in this role, brush up on your knowledge of health and safety regulations and statutory compliance. Be ready to discuss how you've contributed to these areas in previous positions.
