Community Manager

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Community Manager - Merchant SquareReporting to Bewonder*, and working closely with the client, the Community Manager will be responsible for leading the development and delivery of a comprehensive community experience, events, and marketing strategy for the 10,000 residents, occupiers, and visitors at Merchant Square Estate. This role combines strategic placemaking with hands-on community engagement and activation to position Merchant Square as a premium mixed-use destination in Paddington Basin where people live, work, and visit.What this job involvesThe purpose of this Community Manager role is to create and deliver a bespoke community experience and engagement programme that drives occupier satisfaction, stimulates visitor footfall, and establishes Merchant Square as a thriving, premium mixed-use estate. The role focuses on building strong relationships across the diverse community while delivering exceptional events and marketing initiatives that enhance the overall estate experience.Team StructureThe Community Manager will work as an integral extension of the client team, maintaining a close collaborative relationship that is fundamental to the success of the Merchant Square community. This partnership approach ensures seamless alignment between client objectives and day-to-day community management activities. The Community Manager will report to the Community Lead at Bewonder* who will provide strategic support and guidance, while also having access to Bewonder*'s in-house creative studio, digital team and network of partners. As part of a network of Community Managers across the UK, they will benefit from best practice sharing and networking opportunities within this professional group. Working closely with both the onsite client team and the Merchant Square Estate Management team, the Community Manager will foster strong working relationships that enable cohesive property management and community development aligned with the client's vision and operational requirements.What your day-to-day will look like:Community and Events ManagementAct as lead contact and coordinator for events, communications, and marketing activities across the estateStrategically plan the yearly programme of events that contributes to the overall Merchant Square brand for the benefit of estate occupiers, residents, and local communityEstablish regular meetings with main occupier (office, retail and leisure) and resident representatives to develop strong working relationships and support ongoing communicationsCreate and deliver an engaging and vibrant community/placemaking strategy that connects customers within Merchant Square EstateImplement placemaking projects to enhance and activate the spaces throughout the estateDeliver events on-site as the leading point of contact, managing external partners and ensuring operational excellenceEngage with local charities and produce annual CSR programme aligned with sustainability and social impact agendaMarketing and CommunicationsDrive marketing activity for Merchant Square Estate, managing all marketing channels including website, social media handles, and monthly newsletter to drive digital engagementCoordinate activity and development on upcoming Merchant Square mobile applicationLeverages available photography and videography resources to develop engaging social media content, transforming professional visuals into posts that showcase Merchant Square’s vibrant community and activitiesManage estate communications and signage with designersManage relationships with external creative and communication agenciesWrite content for awards submissions and create engaging content for various platformsLiaise with occupiers, residents, and traders regarding offers, news, and campaign feedbackOperations and AdministrationClose collaboration and communication with the client and estate management team to ensure they are aware of ongoing community activityCollate appropriate documentation for each event including Event Management Plans, Risk Assessments, and License documents, ensuring all events adhere to health & safety and licensing policiesManage the events and marketing budget effectively throughout each service charge yearEngage and negotiate with potential commercial partners for events, pop-ups, and filming opportunitiesSupport occupier customer feedback programmes and surveys, using feedback to inform strategyMaintain confidentiality of all appropriate communications and documentationSupport control and management of assigned budgets, raising external revenue through events activities where possibleKey StakeholdersEuropean Land (Client)Bewonder* (JLL)Estate Management team (JLL)Occupiers, residents, building managers & retailersLocal community groups and charitiesThird party agencies and service partnersExternal creative and communication agenciesKnowledge, Skills and ExperienceEssential ExperiencePrevious experience in marketing and events environment, at Assistant or Executive level, either agency or client sideProven experience in delivering successful events and placemaking strategies across destinations with high footfallExperience in content creation and management with good understanding of WordPress or similar CMSHands-on experience with Instagram and Facebook for businessProficiency in using Mailchimp or similar email marketing platformsExperience in delivering onsite events and content development for websites and social mediaEssential SkillsStrong interpersonal, verbal, and written communication skillsExceptional organisational and multi-tasking skillsIntermediate to Advanced Microsoft Office skillsStrong time management and prioritisation abilitiesConfidence in communicating and working to deadlinesExcellent eye for detail and strong ownership mindsetAbility to work under pressure and without supervisionDesirable ExperiencePrevious experience in marketing and events environment either agency or client side, for a prestigious city centre mixed-use estateUnderstanding of design skills such as Adobe Creative Cloud, CanvaCRM experience and workplace app knowledgeUnderstanding of wellbeing programmesBuilding management/Facilities management operational experienceProject management experienceCritical Competencies for SuccessCreative and innovative thinking - be different and bold in approachDeveloping and sustaining key relationships across diverse stakeholder groupsStrong management skills and ability to work collaborativelyPassionate about customer experience and community buildingCommercially minded with ambitious approach to revenue generationConfident hosting abilities and natural relationship builderSuccessfully delivering community events and activations through independent problem-solving and resourcefulness, maintaining a positive approach when facing challenges#LI-JA1If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr