Community Host - Client Experience Coordinator

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; they are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.

What this job involves

We are seeking a passionate Community Host to serve as a Client Experience Coordinator, delivering exceptional 5-star service within our Client Head Office. This role combines workplace experience curation with high-touch client service, serving as the primary point of contact for all client interactions, vendor management, event coordination, and employee engagement initiatives. The successful candidate will ensure every touchpoint exceeds expectations while maintaining the highest standards of health, safety, and operational excellence.

Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office a great place to get work done, collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community.

What your day to day would look like

• Experience Curation & Client Service Delivery
  • Create moments of delight and care through memorable, anticipatory and personalized human interactions.
  • Serve as the main point of contact for client inquiries, requests, and feedback.
  • Act as brand ambassador for JLL and our clients, building lasting relationships.
  • Maintain high visibility to staff and provide personalized service levels based on individual needs.
  • Anticipate client needs and proactively address requirements to enhance their experience.
• Workplace Experience & Community Building
  • Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas).
  • Ensure all areas are clean, orderly, and ready to use throughout the day.
  • Foster business & employee engagement and community host initiatives.
  • Manage the front desk, ensuring we deliver a five-star service in both meeting room and events management.
• Event & Meeting Coordination
  • Coordinate and manage all meetings and events within the Client Suite.
  • Support and manage meeting room booking systems, ensuring accuracy and smooth operations.
  • Oversee setup, execution, and breakdown of events ensuring seamless delivery.
  • Coordinate internal events working with Hospitality teams and vendors as appropriate.
  • Coordinate event logistics including catering, audio-visual equipment, and room configurations.
  • Ensure seamless communication with hospitality/GRH teams for internal and external events.
• Vendor & Supplier Management
  • Act as primary point of contact for all vendors and service providers.
  • Coordinate vendor schedules and ensure service delivery meets premium standards.
  • Proactively raise work orders and provide frequent status updates.
  • Conduct regular vendor performance reviews and relationship management.
  • Ensure all vendor activities comply with building policies and procedures.
• Financial Administration & Operations
  • Process and chase outstanding invoices in a timely manner.
  • Raise work orders for approved services and supplies.
• Health, Safety & Compliance
  • Maintain current knowledge of health and safety regulations and ensure compliance.
  • Conduct regular safety assessments on spaces and report any good catches.
  • Support health and safety functions with dedicated training and protocols.
  • Ensure all activities and events comply with safety protocols.
• Communication & Feedback Management
  • Monitor customer feedback regularly and produce appropriate action plans.
  • Ensure all signage and messages are current and relevant.
  • Support internal communications including cascading information and managing local intranet pages.
• JLL Leadership & Administrative Support
  • Provide day-to-day administrative support to the JLL leadership team.
  • Prepare and maintain reports, presentations, dashboards, and other business documentation.
  • Coordinate and organize leadership meetings, including scheduling, room bookings, agendas, and logistics.
  • Capture and distribute Minutes of Meeting (MoM) and track follow-up actions to completion.
  • Assist with internal communications, stakeholder engagement activities, and special projects.
  • Ensure accurate record keeping and timely completion of administrative tasks to support business operations.

Required Qualifications

• Fluent in English language – written and oral.
• Minimum 3 years previous hospitality/co-working experience.
• Previous events experience strongly preferred.
• Exceptional customer service skills with natural "people person" qualities.
• Strong relationship building abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access).
• Strong problem-solving skills with ability to react quickly and decisively.
• High attention to detail and exceptional organizational skills.
• Outstanding time management and multi-tasking abilities.

Personal Attributes & Skills

• Passionate about people and providing great experiences.
• Attuned to customer needs with anticipatory service mindset.
• Flexible and proactive; comfortable in fast-paced environments.
• Strong team player with commitment to supporting colleagues.
• Ability to work under pressure and meet tight deadlines.
• High level of grooming standards.
• Professional discretion and confidentiality.
• Proven track record of achievement.

Key Performance Indicators

• Customer satisfaction scores and feedback metrics.
• Event execution quality and client feedback.
• Response times to inquiries and work order completion.
• Vendor performance management and cost optimization.
• Employee engagement participation rates.
• Health and safety compliance metrics.
• Effective delegation and task completion rates.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritises mental, physical and emotional health.

About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.