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- Tasks: Lead client relationships and manage property operations for diverse real estate assets.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Empowering culture, career growth opportunities, and a commitment to diversity.
- Why this job: Shape the future of real estate while making a meaningful impact.
- Qualifications: Experience in property management or client-facing roles; strong communication skills.
- Other info: Dynamic work environment with innovative solutions and supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Client Lead FM role is to have full responsibility for a specific client or small group of clients within JLL’s UK Property Management division, which is part of JLL’s global Real Estate Management Services (REMS) business line. Assets managed will be a range of properties from both office, industrial and retail sectors. The Client Lead FM will report to a Property Delivery Lead and will manage a team of site staff and interact with key departmental colleagues across the UK business.
Key responsibilities:- Account planning and leadership
- Drive and deliver the client(s) operational requirements comprising a clear understanding of the clients’ vision and strategy and how we can work in partnership with them to help drive their performance.
- Contribute to a growth plan and look for opportunities to help grow the contract through your areas of responsibility, such as asset management and cross selling utilising the capabilities of other parts of JLL.
- Provide operational intelligence to the Property Delivery Lead and feed into the wider business development pipeline.
- Assist in contract renewal and new services planning.
- Support the Contract Director and Property Delivery Lead with client meetings and engagement.
- Ensure client and customer/occupier satisfaction is routinely measured.
- Support the Client Relationship Lead and Property Delivery Lead with key reporting metrics.
- Share best practice with Property Delivery Lead and other Client Lead FMs.
- People
- Be directly responsible for FMs and other site-based JLLR employees in respect of their recruitment, performance, training and development.
- Identify and retain key talent by ensuring effective career development and mobility, within the wider Property Management team.
- Performance management, goal setting and year end assessment to be done in collaboration and agreement with the relevant Property Delivery Lead.
- Arrange regular team meetings, inviting relevant stakeholders from Property Management etc to provide updates and drive performance/best practice standards.
- Service Delivery and Operational Management
- Responsibility for day-to-day operational management for specific client(s).
- Performance management and operational understanding of the PMA and internal KPIs.
- Ensuring compliance with the PMA including effective management and escalation to Property Delivery Lead regarding scope creep.
- Ensuring best practices are identified, aligned and integrated, within the client operational FM team.
- Ensure the smooth transition of properties into management as defined by JLL Policy, Process and Procedures on the PM Process HUB.
- To ensure there is a plan in place which provides emergency and out of hours cover in the Client Grouping.
- Introduce innovative thinking and innovative solutions into the account, drawing on JLL and other third-party solutions to ensure that service levels are developed over the life of the contract.
- Aside from the contractual deliverables, ensure that the day-to-day operations are providing assured service delivery for the client and their customers, building and sustaining strong relationships with key stakeholders.
- To contribute and manage the overall client staff cost recovery process in collaboration with the Property Delivery Lead.
- To ensure the readiness of properties for sale, dealing with due diligence enquiries on disposal and lettings from a facilities management perspective.
- Other
- There will be occasions where the Client Lead FM will be required to support the Property Delivery Lead and directly manage specific clients.
- Commercial awareness and ability to develop identified business improvement opportunities working with the Property Delivery Lead.
- Solid stakeholder management skills and an ability to understand and relay business ideas.
- Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background.
- An advocate of change and supportive in driving operational business change.
- IWFM/BIFM qualification and or similar in facilities operational management.
- Prior experience as operations manager or team leader.
- Strong organisation skills and excellent communication skills, both verbal and written.
- Driven to achieve results.
- Knowledge of safety, quality, and cost risks.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Client Lead FM employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Lead FM
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. The more people you know, the better your chances of landing that Client Lead FM role.
✨Tip Number 2
Prepare for interviews by researching JLL and understanding their values and services. Tailor your responses to show how your experience aligns with their mission to shape a brighter way in real estate.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and driven performance in previous roles. JLL is looking for someone who can lead and inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JLL team and contributing to their vision.
We think you need these skills to ace Client Lead FM
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. Understand what JLL is looking for in a Client Lead FM and tailor your application to highlight how your experience aligns with their needs.
Showcase Your Skills: Make sure to emphasise your relevant skills and experiences. Whether it's your commercial awareness or stakeholder management abilities, we want to see how you can contribute to JLL's vision of shaping a brighter way.
Be Authentic: Don’t be afraid to let your personality shine through! JLL values unique individuals, so share your story and what makes you a great fit for the team. We’re interested in getting to know the real you.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with JLL!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Client Inside Out
Before the interview, dive deep into understanding JLL's clients and their operational needs. Familiarise yourself with their vision and strategy, as this will help you demonstrate how you can contribute to their performance and growth.
✨Showcase Your Leadership Skills
As a Client Lead FM, you'll be managing teams and driving performance. Prepare examples of how you've successfully led teams in the past, focusing on recruitment, training, and performance management. This will show your potential employer that you're ready to take charge.
✨Highlight Your Stakeholder Management Experience
Be ready to discuss your experience in managing relationships with key stakeholders. Share specific instances where you've effectively communicated business ideas or resolved conflicts, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Think of innovative solutions you've implemented in previous roles. Be prepared to discuss how you approached challenges and improved service delivery, as this aligns perfectly with JLL's commitment to operational excellence.
