Senior Surveyor in City of Westminster

The Senior Surveyor focuses on delivering exceptional property management, client care, and customer experiences, contributing to the Centre of Excellence and maintaining strong client relationships. This role carries a particular focus on the Italian and/or Spanish property management market and a wider pan-European industrial and logistics portfolio, with accountability for client and occupier satisfaction across all assigned sites., Client Relationship

• Act as the main point of contact for the Asset Manager on your assets and lead this relationship in a dynamic and professional manner
• Lead regular communications with occupiers, providing expert advice and guidance on the day-to-day operations of buildings
• Hold regular meetings with Landlords, ensuring lease obligations are being met

Lease and Legal Management

• Receive, progress, and make recommendations to the Asset Manager on occupier applications for consent to alter demised property, wayleaves, or to underlet or assign leasehold interest
• Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing issues through to conclusion
• Demonstrate a strong understanding of tenant applications for Licence to Alter agreements, sub-let agreements, and assignments
• Respond to technical queries regarding leases or licences, and resolve occupier matters that may influence valuation/investment considerations

Financial Management

• Work with JLL Accounts teams to manage financial accountability, including liaison with clients and tenants on cashflow (charge raising, non-recoverable expenditure, etc.)
• Prepare and manage service charge/OPEX budgets, reconciliations, and cash flow in accordance with RICS guidelines, in-country legislation, and client KPIs
• Manage and authorise purchase orders and invoices through the client's Yardi Voyager system in line with agreed limits and financial protocols
• Working with Facilities Managers, negotiate and maintain contracts with vendors to ensure cost-effectiveness
• Work with ESG and FM teams on ESG initiatives and implementation, aligning the client's ESG strategy with JLL's responsibilities
• Maintain knowledge of sustainability practices in property and facilities management

Supplier and Facility Management

• Work in tandem with the Facilities Management Team to drive performance from third-party suppliers
• Ensure contracted resources deliver work to meet duration and quality targets, addressing under-performance issues with the Facilities Management Account Lead

Inspections

• Undertake regular inspections of portfolio properties, ensuring high standards of presentation are met, issues resolved promptly, and outcomes recorded as directed

Transactions/Transitions

• Handle property in/out transitions, due diligence, and support acquisitions and disposals, including liaison with third parties such as solicitors
• Lead the seamless transition of individual properties into the management portfolio, ensuring continuity of service and client satisfaction

Client Reporting

• Provide relevant content for client reporting and attend client meetings as required
• Prepare and distribute Quarterly/Annual Business Review (QBR/ABR) materials to the client's satisfaction
• Understand client PMA, asset strategies, and KPIs, and support delivery of all client KPIs and deliverables

Occupier Engagement & Customer Experience

• Engage with occupiers to maintain high customer satisfaction and gather intelligence on occupier business activity on behalf of the client
• Assist in delivering customer experience initiatives across the portfolio, liaising and working in tandem with in-country local Facilities Managers

Health & Safety and Compliance

• Understand relevant Health and Safety legislation in-country and help implement compliance measures together with the in-country Facilities Manager

Insurance

• Support the annual insurance renewal process and maintain oversight of all insurance matters across the site
• Own the end-to-end claims process, coordinating with insurers and loss adjusters as needed

Void Property Management

• Action necessary management activities on behalf of the client and their insurers, working in tandem with the Facilities Management Team

Fees

• Ensure all fee work falling outside the PMA, or agreed as additional fee work, is raised and tracked in line with process

Additional Responsibilities

• Line manage junior team members where required
• Identify cross-selling opportunities
• Willingness to travel across continental Europe, We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success. Our Total Rewards programme reflects our commitment to helping you achieve your career ambitions, recognising your contributions, investing in your well-being, and providing competitive benefits and pay. This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.
• Preferably MRICS qualified, with 3+ years' experience in property management
• Hands-on approach to management with innovative problem-solving skills
• Strong commercial acumen and client relationship skills
• Results-driven, with the ability to set and achieve ambitious targets
• Excellent communication and negotiation skills
• Advanced IT skills, particularly in property management systems
• Sharp analytical and problem-solving abilities
• Excels in financial planning and operational reporting
• Experience with cross-functional projects
• Willingness to travel internationally on a regular basis

Desirable

• Experience in Italian and/or Spanish property management
• Fluency in Italian and/or Spanish
• Familiarity with European industrial real estate and cross-border portfolio management
• Extensive experience with Yardi Voyager or comparable property management platforms

Behavioural Skills

• Strong leadership and deep understanding of property/asset management
• Strong and professional communication skills, both internal and external
• Commitment to client and customer care
• Adherence to JLL Working Practices guidelines
• Provide line management and mentoring
• Contribute to and help drive an inclusive office culture and inclusive practices

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL shapes the future of real estate through world-class services, advisory, and technology. As a global Fortune 500 company operating in over 80 countries with more than 115,000 employees, we help real estate owners, occupiers, and investors achieve their business ambitions.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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