Associate in City of Westminster

Key Responsibilities

• Act as the main point of contact for Asset Manager and lead the client relationship in a collaborative and professional manner.
• Manage lease and legal matters: receive, progress, and recommend occupier applications for consent to alter, wayleave, underlet or assign leasehold interest; enforce lease covenants and remedies; respond to technical queries; resolve occupier matters that influence valuation.
• Financial management: work with JLL Accounts teams to maintain financial accountability, manage cash flow (charge raising, non‑recoverable expenditure), and coordinate credit control and accounts payable processes.
• Prepare and manage service charge budgets and reconciliations in line with RICS guidelines and client KPIs.
• Collaborate with ESG and FM teams to implement ESG initiatives and align client ESG strategy with JLL responsibilities.
• Oversee third‑party supplier performance and facility management.
• Conduct regular property inspections, ensure high presentation standards, record issues, and formally report findings to Asset Manager.
• Handle property transitions, due diligence, acquisitions, disposals, and liaise with solicitors as needed.
• Manage quarterly meetings with asset managers, provide expert advice, and deliver client KPIs and deliverables.
• Engage occupiers to maintain high customer satisfaction, gather business intelligence, and assist in customer experience initiatives with SMEs and partners.
• Ensure health and safety compliance and support the implementation of relevant legislation.
• Support annual insurance renewal, oversee insurance claims, and manage all insurance matters across the site.
• Coordinate void property management activities and ensure all fee work outside the PMA is tracked and raised appropriately.
• Additional responsibilities: secure new business and expand existing client relationships; line manage team members, foster performance and career progression; drive continuous improvement and project work; identify cross‑selling opportunities; investigate and remediate pre‑existing property management issues.

Candidate Profile

• Preferably MRICS qualified with 5+ years in property management.
• Recognised subject matter expert with strong commercial acumen and client relationship skills.
• Strategic thinker with innovative problem‑solving skills and results‑driven mindset.
• Self‑motivated leader who fosters teamwork and excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems, and sharp analytical abilities.
• Experience in financial planning and operational reporting; cross‑functional project experience.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Professional and effective internal and external communication.
• Commitment to innovation and inclusive practices.
• Adherence to JLL Working Practices guidelines.
• Experience in line management, mentoring, and implementing value‑added initiatives.
• Contribute to a strong presence within the PAM team and help drive an inclusive office culture.

Benefits & Location

This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.

Location: On‑site – London, GBR