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- Tasks: Manage key accounts and ensure contractual obligations are met with excellence.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Shape the future of real estate while developing your career in a dynamic team.
- Qualifications: 10 years in Building Services, strong communication, and leadership skills required.
- Other info: Flexible working environment with a focus on personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
A unique opportunity has arisen within the JLL WPM team as a Capacity Manager - we are looking for someone from a strong account manager/contract manager background to manage key accounts within the business. The role will be site based but based in London on various accounts.
Main Duties & Responsibilities:- Ensuring the Company meets its contractual obligations professionally and safely at all times.
- To provide monthly status reports on the portfolio performance.
- Liaising regularly with the Account Director to review the portfolio performance and provide progress updates.
- Ensure that all invoicing requirements are with the contract administration team in a timely order each month to enable the business unit to meet its forecasted turnover month on month.
- Manage the WIP for the portfolio and report on it for the end of month trading accounts.
- Manage the portfolio supervision and engineering team ensuring that excellent service delivery standards are achieved at all times.
- Clarify and communicate (project) objectives including client expectations, status of deliverables, success criteria, and benefits realisation.
- Organise and facilitate effective internal and external client-facing meetings to achieve desired business results, including but not limited to change management workshops, project status updates, and cross-functional alignment activities.
- Work within established business methodologies and/or frameworks and use appropriate governance tools to support project delivery.
- Work collaboratively with workstream leads to monitor overall project delivery and track status of key deliverables, risks, and actions, including schedules and milestones.
- To produce and validate risk assessments and method statements for the works.
- To ensure that all HSE audits are completed in the month and in line with the agreed schedule and Company guidelines.
- Managing subcontractor activity on site ensuring that their contractual obligations are being met and that any potential savings are identified and reported to the client.
- Checking on PPM activity to ensure quality professional workmanship has been carried out and is on schedule.
- Produce quotations for extra works as necessary in line with Company guidelines.
- Build and develop excellent client relationships at all levels.
- Covering the call out rota with the other contract managers on a rotating basis.
- Providing technical support and reports for the engineering team and the client.
- Carry out personal development reviews as required under Company guidelines.
- Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the Company.
- Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.
The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.
Essential Qualifications & Experience:- 10 years’ experience in Building Services industry Account Manager and Technical Manager experience.
- Strong communication skills and the ability to deal with all levels of staff, or difficult situations.
- Ability to operate and investigate CAFM systems.
- Technical understanding of HVAC systems.
- IOSH Accredited.
- Excellent professional presence with strong written and oral communication skills.
- Ability to lead, motivate and direct a team of technicians/operatives.
- Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects.
- Pro-active in achieving the highest standard of operation.
- Process-driven, with an orientation towards continuous process improvement.
- Experience working in a “hard FM” biased services delivery organisation.
- Expert skills in MS Office applications and MS SharePoint.
Capacity Manager employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capacity Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience and how it aligns with the responsibilities of a Capacity Manager.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position and the company.
We think you need these skills to ace Capacity Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Capacity Manager role. Highlight your experience in managing multidisciplinary teams and any relevant technical skills, especially in building services and HVAC systems.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts or projects in the past, and don’t forget to show off your communication skills!
Showcase Your Achievements: When filling out your application, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like how you improved service delivery standards or client satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems and building services. Be ready to discuss your experience managing multidisciplinary teams and how you've successfully delivered projects in the past. This will show that you understand the technical aspects of the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients and team members in previous roles. This will demonstrate your strong communication skills, which are essential for a Capacity Manager.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing subcontractor activity or dealing with difficult clients. Think of real-life examples where you've navigated challenges successfully, as this will highlight your problem-solving abilities and resilience.
✨Understand the Company Culture
Research JLL's values and mission. Be prepared to discuss how your personal values align with theirs. Showing that you understand their commitment to shaping a better world and empowering employees will help you stand out as a candidate who fits well within their culture.
