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- Tasks: Manage key accounts and ensure contractual obligations are met while delivering excellent service.
- Company: Join JLL, a leading global real estate firm shaping a better world.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal development.
- Why this job: Be part of a dynamic team making impactful changes in the real estate industry.
- Qualifications: 10 years in Building Services with strong communication and leadership skills.
- Other info: Flexible environment with a focus on continuous improvement and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Capacity Manager page is loaded## Capacity Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ454631**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.A unique opportunity has arisen within the JLL WPM team as a Capacity Manager – we are looking for someone from a strong account manager/contract manager background to manage key accounts within the business.The role will be hybrid but based in London.**Main Duties & Responsibilities:**· Ensuring the Company meets its contractual obligations professionally and safely at all times.· To provide monthly status reports on the portfolio performance.· Liaising regularly with the Account Director to review the portfolio performance and provide progress updates· Ensure that all invoicing requirements are with the contract administration team in a timely order each month to enable the business unit to meet its forecasted turnover month on month· Manage the WIP for the portfolio and report on it for the end of month trading accounts· Manage the portfolio supervision and engineering team ensuring that excellent service delivery standards are achieved at all times.· Clarify and communicate (project) objectives including client expectations, status of deliverables, success criteria, and benefits realisation · Organise and facilitate effective internal and external client-facing meetings to achieve desired business results, including but not limited to change management workshops, project status updates, and cross-functional alignment activities.· Work within established business methodologies and/or frameworks and use appropriate governance tools to support project delivery.· Work collaboratively with workstream leads to monitor overall project delivery and track status of key deliverables, risks, and actions, including schedules and milestones.· To produce and validate risk assessments and method statements for the works.· To ensure that all HSE audits are completed in the month and in line with the agreed schedule and Company guidelines. Such reports being submitted to the HSE manager for the account or his/her line managers as required.· Managing subcontractor activity on site ensuring that their contractual obligations are being met and that any potential savings are identified and reported to the client.· Checking on PPM activity to ensure quality professional workmanship has been carried out and is on schedule.· Produce quotations for extra works as necessary in line with Company guidelines.· Build and develop excellent client relationships at all levels· Covering the call out rota with the other contract managers on a rotating basis.· Providing technical support and reports for the engineering team and the client.· Carry out personal development reviews as required under Company guidelines.· Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the Company..· Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.**The candidate:**The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.**Essential Qualifications & Experience:**· 10 years’ experience in Building Services industryAccount Manager and Technical Manager experience.· Strong communication skills and the ability to deal with all levels of staff, or difficult situation· Ability to operate and investigate CAFM systemsTechnical understanding of HVAC systems· IOSH Accredited· Excellent professional presence with strong written and oral communication skills.· Ability to lead, motivate and direct a team of technicians/operatives· Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects· Pro-active in achieving the highest standard of operation· Process-driven, with an orientation towards continuous process improvement· Experience working in a “hard FM” biased services delivery organisation.· Expert skills in MS Office applications and MS SharePoint.#LI-MW1#MW**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr
Capacity Manager employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capacity Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand JLL's values and how they align with your experience. This will help you showcase why you're the perfect fit for the Capacity Manager position.
✨Tip Number 3
Practice your pitch! Be ready to explain your background and how it relates to the role. Highlight your account management and technical skills, and don’t forget to mention your ability to lead teams effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the JLL team. Don’t hesitate – get your application in today!
We think you need these skills to ace Capacity Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Capacity Manager role. Highlight your account management and technical expertise, as well as any relevant projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams or projects in the past, and don’t forget to show your enthusiasm for joining JLL!
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems and building services. Be ready to discuss your experience managing multidisciplinary teams and how you've successfully delivered projects in the past. This will show that you understand the technical aspects of the role.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients and team members in previous roles. This will demonstrate your strong communication skills, which are essential for a Capacity Manager.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing subcontractor activity or dealing with difficult clients. Think of real-life examples where you've navigated challenges successfully, as this will highlight your problem-solving abilities and resilience.
✨Understand the Company Culture
Research JLL's values and mission. Be prepared to discuss how your personal values align with theirs. Showing that you understand their commitment to shaping a better world and empowering employees will help you stand out as a candidate who fits well within their culture.
