Associate Lettings Manager in Cambridge

Location: Mill Yard, Cambridge – 110 Devonshire Rd, Cambridge CB1 2AG

Start Date: ASAP (12 month fixed term contract)

Reporting to: Regional BTR Operations Manager, JLL

Salary: Negotiable (+ performance‑linked bonus)

About Mill Yard

Mill Yard is a new mixed‑use neighbourhood in central Cambridge, just 5 minutes walk from the station. It features 70 professionally‑managed Build‑to‑Rent homes, a private gym, nursery, café & restaurant, and generous green spaces.

Responsibilities

• Drive day‑to‑day leasing activity to achieve pre‑let targets, occupancy levels and leasing velocity during mobilisation and lease‑up periods.
• Produce daily reports on enquiries, viewings and offer ratios, maintaining a clear view of the leasing pipeline.
• Conduct viewings and handle enquiries, effectively selling units based on local demographic and market conditions.
• Oversee the presentation of show homes, viewing routes and front‑of‑house experience to deliver a welcoming, well‑run service.
• Ensure the tenant journey is seamless from enquiry through to check‑in.
• Implement an agile marketing plan adapted based on incoming enquiries and tenant profiles.
• Support the delivery of leasing strategy including positioning, pricing and channel mix, from digital marketing to local agents and corporate lettings.
• Identify opportunities to cross‑sell to office occupiers on the estate.
• Undertake prospective resident assessments adhering to JLL’s reservation requirements, Immigration Act legislation, AML/KYC and consumer checks.
• Negotiate tenancy terms and oversee contracting processes, ensuring compliance with EPC, Housing Act 2004 (deposit protection) and Section106 requirements.
• Ensure complete accuracy in all tenancy‑related paperwork and documentation.
• Carry out regular audits within the software to ensure compliance with legislation and assess performance targets.
• Capture and record all feedback on viewings, producing weekly reports to the Regional BTR Operations Manager.
• Produce regular reports on overall operations, performance against targets and occupancy levels.
• Use simple reporting and dashboards to track performance and identify opportunities to improve conversion.
• Maintain accurate action diary reminders daily and accurate records.
• Build strong working relationships with the tenancy team, General Manager, Estate Management Office, and BTR Front‑of‑House team.
• Work collaboratively with colleagues across marketing, community & events and sustainability to ensure amenities and programming support leasing and retention.
• Establish and maintain ongoing relationships with third‑party suppliers.
• Attend regional management meetings, site meetings and client core group meetings as required.
• Have a thorough and detailed knowledge of the Cambridge and South‑East residential market, including prevailing rental conditions and competitors.
• Understand and promote the Mill Yard brand and BTR product offering, ensuring a hospitality‑led service that reflects the quality and values of the place.
• Understand how Build‑to‑Rent delivery differs from traditional private rental sector operations.

Candidate Requirements

• Proven track record of leasing Build‑to‑Rent schemes at pace.
• Strong understanding of UK tenancy law, consumer rights, AML/KYC and operational compliance in BTR structures.
• Commercially minded, delivery‑focused and confident working autonomously.
• Professional, personable and credible with residents and stakeholders.
• Strong Cambridge and South‑East residential market knowledge (desirable).

Remuneration & Benefits

• Competitive salary (negotiable) + performance‑linked bonus.
• Benefits & professional development package – details to be confirmed.

Contract

12‑month fixed‑term contract.

Equal Opportunity Employer

Jones Lang LaSalle is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.