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- Tasks: Deliver top-notch customer service and manage site operations effectively.
- Company: Join JLL, a leader in real estate services and technology, shaping a better world.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work culture.
- Why this job: Be part of a team that values your input and fosters meaningful career development.
- Qualifications: Previous experience in property or corporate FM, strong communication, and organizational skills required.
- Other info: This is an on-site position in Bourne End, Buckinghamshire. Apply even if you don’t meet all requirements!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Business Support, Facilities Support page is loaded
Business Support, Facilities Support
Apply remote type On-site locations Buckinghamshire, GBR time type Full time posted on Posted 3 Days Ago job requisition id REQ413937
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities and Deliverables
Customer Service
- Deliver excellent customer service to meet client expectations.
- Build and develop effective relationships with customers at all levels.
- Support reception by covering breaks and absence as required by the RFM/Client.
Site Operations
- Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
- Manage all the requests on the Facilities helpdesk and liaise with JLL M&E team & service providers.
- Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement).
- Keep accurate and update records of health & safety files plan.
- Process and control purchase orders, invoices, and work orders.
- Support the completion of reports and documentation to meet required deadlines.
- Carry out regular site inspections and log any issue on helpdesk ticketing system.
- Visit sites and properties in accordance with the site visit programme issued by the RFM.
Facilities (property/portfolio) Management – Supporting the UK FM to:
- Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement).
- Assist in the delivery of “Instinct” (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
- Ensure that on-site management of the properties is undertaken in accordance with JLLs policies, processes and procedures as defined on the PAM Process Hub site (Connect).
- Liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level.
- Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s).
- Assist in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
- Assist the building’s “Social Responsible Management” (H&S and environmental/sustainability) activities.
- Assist in the management of the buildings’ plant and equipment. Will be responsible for building management systems where appropriate.
- Assist in the implementation of minor housekeeping tasks.
- Help prepare site regulations and issue permits to work for all contractor activities on site.
- Establish and maintain proper site records in accordance with best practice rules.
- Visit sites and properties in accordance with the site visit programme issued by the UK FM.
Required Qualifications, Skills, and Experience
- Solid stakeholder management skills and an ability to understand business ideas.
- Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background.
- Supportive in driving operational business change.
- Strong organization skills and excellent communication skills, both verbal and written.
- Driven to achieve results.
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
Location: On-site – Bourne End, Buckinghamshire, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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Business Support, Facilities Support employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support, Facilities Support
✨Tip Number 1
Familiarize yourself with JLL's core values and mission. Understanding how they empower their employees and shape the future of real estate will help you align your answers during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Highlight your customer service experience. Since delivering excellent customer service is a key responsibility, be prepared to share specific examples of how you've successfully managed client relationships in the past.
✨Tip Number 3
Demonstrate your organizational skills by discussing any relevant tools or systems you've used to manage tasks and projects. This will show that you can handle the responsibilities of managing requests and maintaining accurate records effectively.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management. Be ready to explain how you've navigated complex situations and built effective relationships with various stakeholders, as this is crucial for the role.
We think you need these skills to ace Business Support, Facilities Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Business Support, Facilities Support position. Make sure you understand the key responsibilities and required qualifications so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in property management or customer service roles. Use specific examples that demonstrate your ability to manage stakeholder relationships and resolve issues effectively.
Showcase Your Skills: Make sure to highlight your strong organizational and communication skills. Provide examples of how you've successfully driven operational changes or improved customer experiences in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you believe you would be a great fit for JLL and how you can contribute to their mission.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Showcase Your Customer Service Skills
Since this role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully managed client relationships in the past. Highlight your ability to resolve issues and meet client expectations.
✨Demonstrate Stakeholder Management Experience
Discuss your experience in managing stakeholders effectively. Provide examples of how you've navigated complex situations or conflicts, showcasing your understanding of business ideas and your ability to communicate clearly.
✨Highlight Organizational Skills
This position requires strong organizational skills. Be ready to talk about how you prioritize tasks, manage time effectively, and keep accurate records. Mention any tools or systems you use to stay organized.
✨Prepare for Operational Change Discussions
The role involves driving operational business change. Think about instances where you've contributed to process improvements or changes in your previous roles. Be prepared to discuss your approach to implementing these changes and the outcomes.
