Building Services Operations Specialist

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

What this job involves:

A resolute Building Services Operations Specialist to join our 24/7 facilities management team. This critical role requires professionals who work effectively in a structured rotating shift environment, providing continuous coverage for building systems monitoring, maintenance and emergency response while maintaining the highest standards of service delivery and safety.

What your day-to-day will look like:

• Monitor, maintain gas boiler systems ensuring optimal performance / safety compliance
• Operate, maintain air compressor systems including routine checks & troubleshooting
• Conduct continuous Building Management System (BMS) monitoring & respond to system alerts
• Provide 24/7 alarm monitoring & response for fire, security, and building systems alarms
• Perform routine plant room maintenance including inspections, cleaning, minor repairs
• Maintain area cleanliness standards throughout plant rooms, mechanical spaces & operational areas
• Work collaboratively as part of a team to ensure seamless facilities management
• Participate in structured 15-minute handover periods to communicate system status
• Monitor & respond to building services requirements throughout the shift duration
• Maintain accurate logs & documentation of all maintenance activities, alarm responses, & incidents

Emergency Response:

• Respond promptly to building system alarms and emergency situations
• Implement emergency procedures for gas leaks, boiler failures, system malfunctions
• Coordinate with emergency services & external contractors
• Conduct safety isolations & system shutdowns during emergencies
• Provide first-line technical support for building occupants & security personnel

Team Collaboration:

• Function effectively as part of a wider facilities team organised into 3 rotating teams
• Support team members during high-demand periods & emergency situations
• Provide coverage for absent colleagues through overtime arrangements when required
• Contribute to cross-training initiatives across all building services systems

Essential Requirements:

• Gas Safe certification or equivalent gas systems qualification required
• Certified via the Boiler Operation Accreditation Scheme (BOAS)
• Experience with commercial boiler operations, maintenance, safety procedures
• Knowledge of compressed air systems operation & basic maintenance
• Familiarity with Building Management Systems (BMS) & HVAC controls
• Understanding of alarm systems including fire detection, security, plant monitoring
• Basic electrical knowledge for plant room equipment & control systems
• Mechanical aptitude for routine maintenance & minor repairs
• Current health and safety certifications relevant to building services
• Understanding of DSEAR, COSHH, confined space regulations
• Knowledge of gas safety procedures & emergency response protocols
• Experience with risk assessment & method statement procedures
• First aid certification preferred or willingness to obtain

Personal Attributes:

• Strong problem-solving abilities and capacity for independent decision-making
• Excellent diligence for monitoring multiple building systems
• Physical capability to work in plant rooms, confined spaces, varied environments
• Ability to remain calm & effective during emergency situations
• Professional communication skills for interaction with building occupants & contractors

Desirable Qualifications / Experience:

• City & Guilds qualifications in Building Services Engineering
• Additional certifications in HVAC, electrical systems, or mechanical services
• GA100 & GA101 (Gas)
• Experience with computerized maintenance management systems (CMMS)
• Knowledge of energy management and sustainability practices
• Previous facilities management or building services experience
• Confined space entry certification
• Ability to work in plant rooms, basements, and rooftop locations
• Physical fitness to climb stairs, work in confined spaces, lift equipment up to 25kg
• Manual dexterity for operating valves, controls, maintenance tools
• Visual acuity for reading gauges, displays, technical documentation
• Hearing capability to detect unusual equipment sounds and alarm signals

What We Offer:

• Structured schedule providing predictable extended time off periods
• Fair rotation ensuring no permanent assignment to challenging shift patterns
• Advance schedule notification enabling effective personal planning
• Flexible annual leave arrangements within team coverage framework
• Ongoing technical training in building services systems and innovative technologies
• Support for professional certifications and continuing education
• Career progression pathways within facilities management
• Cross-training opportunities across different building services disciplines
• Apprenticeship and qualification upgrade support

Application Requirements:

Candidates must demonstrate technical competency in building services, commitment to shift work and proven reliability in critical infrastructure roles. Gas Safe certification, BOAS and relevant building services experience are essential for this position.

At JLL UK, we support each other's wellbeing and champion inclusivity and belonging across teams. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and potentially across our global network.