Building Ambassador

Building Ambassador (Part Time)

Location: On-site - Derby (client site Rolls-Royce). Hours: 20 Mon to Fri 06:30-10:30 / 14:30-18:30 with adhoc hours occasionally to cover out of hours events.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.

Responsibilities

• Ensure guests receive an excellent welcome, consistently delivering a great service.
• Maintaining regular communication, addressing inquiries, requests, concerns in a timely manner.
• Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
• Assisting with reception in the mornings during busy periods.
• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
• Being flexible and covering other sites on the derby contract.
• Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
• Assist in any other reasonable duties as required.
• Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
• Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
• Efficiently report any maintenance, IT or Health and Safety concerns.
• Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
• Conduct building orientation sessions to familiarise new tenants with building protocols and services.
• Provide AVIT support for conferences and events.
• Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
• Provide labour support to ad-hoc out of hours events.
• Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
• Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.

Required Experience

• Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
• Excellent customer service orientation and a genuine desire to help others.
• Detail-oriented with strong problem-solving and decision‑making skills.
• Ability to handle multiple tasks simultaneously and prioritize responsibilities.
• The ability to handle complaints and difficult situations in a patient, calm and effective manner and escape where appropriate.
• Experience in tenant relations, property management, customer service is a plus.
• Immaculate personal presentation endorsing the signature five‑star image.
• Proven experience and understanding of an exceptional Customer Service delivery.
• To be able to move heavy / bulky items.
• Previous experience with visitor management and booking systems preferable.
• Team player.
• Be innovative, identifying improvements and smarter ways of working.
• A keen interest in AVIT and electrical appliances.

We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process, you may email us at HRSCLeaves@jll.com.

This email is only to request an accommodation.

Location: On-site - Derby, GBR