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- Tasks: Answer inbound calls and connect clients with the right departments.
- Company: Join JLL, a leading global real estate company shaping a better world.
- Benefits: Full-time role with a supportive team and career growth opportunities.
- Why this job: Be the voice of JLL and make a difference in customer experiences.
- Qualifications: Customer service skills and a positive attitude are essential.
- Other info: Dynamic work environment in Birmingham with a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Being one of the leading companies in the real estate industry, JLL gets an average of at least 2,500 telephone enquiries per month. You will be part of the JLL CRE Workplace Team, working on the customer focused switchboard, servicing multiple lines of business within JLL UK. You will work within a back-office team, based in Birmingham but handling enquiries for the whole of the UK. This role is focused on the client journey and smooth handling of telephone enquiries. A call typically lasts between 10 seconds to 1 minute, with a volume of 150 calls per day. This is an on-site and full-time role, working for 40 hours a week between the hours of 8:30am to 5:30pm, Monday to Friday.
Responsibilities
- Answering all inbound calls, and appropriate qualification and distribution.
- Answering inbound calls on behalf of multiple JLL departments:
- Establishing the nature of the call,
- Qualifying the caller to the extent defined by the relevant department,
- Establishing the key information points from the caller,
- Loading that caller and all information onto CRM software, and
- Passing the lead on to the relevant department.
Requirements
- Positive, proactive attitude. Highly resilient.
- Hard working.
- Experience of telephone-based contact centre work is required.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Adequate knowledge on Microsoft Office applications.
- A high degree of integrity, suitable to the JLL brand, is required.
- Experience within the property industry is desirable, but not required.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Switchboard Operator in Birmingham employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JLL and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your customer service skills! Since this role is all about handling calls and enquiries, be ready to share examples of how you've provided excellent service in the past. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Switchboard Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Switchboard Operator role. Highlight any relevant experience, especially in telephone-based contact centre work, and showcase your customer service skills. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you're the perfect fit for JLL and how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves handling a high volume of calls, it's crucial to demonstrate your excellent verbal and written communication skills. Make sure your application reflects your ability to communicate clearly and effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Don’t hesitate – we’re excited to hear from you!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Switchboard Operator at JLL. Familiarise yourself with handling multiple calls, qualifying inquiries, and using CRM software. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about client interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled difficult situations or went above and beyond for a customer. This will highlight your proactive attitude and resilience.
✨Practice Your Communication
As a Switchboard Operator, clear and effective communication is key. Practice answering common interview questions out loud, focusing on your verbal skills. You might even want to simulate a call scenario to showcase how you would handle inquiries professionally and efficiently.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professionalism of JLL. Also, plan to arrive early to show that you’re reliable and respect their time. Being punctual sets a positive tone right from the start.
