Senior Facilities Manager in Birmingham

The Senior Facilities Manager (SFM) partners with the Regional Facilities Manager (RFM) to deliver operational excellence across a designated portfolio while developing high-performing facilities teams. This dual-focus role balances strategic people leadership with hands-on property management to drive client satisfaction, team development and alignment with JLL's standards.

Reporting Structure

• Reports to: Regional Facilities Manager (RFM)
• Direct Reports: Facilities Managers within the assigned region
• Matrix Relationships: Works collaboratively with Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services teams, Client Financial Services (CFS) and receives guidance from Client FM Leads

Core Responsibilities

• People Leadership & Team Development
  • Recruit, onboard, develop and retain a high-caliber facilities management team
  • Conduct performance management, goal-setting and year-end assessments in collaboration with the RFM and Client FM Leads
  • Identify and nurture key talent through effective career development planning and internal mobility opportunities
  • Provide mentorship and day-to-day coaching to designated team members requiring development support
• Operational Team Management
  • Manage property transitions into the portfolio following JLL policies and procedures documented on the PAM Process Hub (Connect site)
  • Oversee TUPE processes for staff transfers in coordination with the RFM and JLL HR
  • Address employee relations matters and support recruitment activities as needed
  • Ensure team alignment with major functional initiatives and data collection requirements from the IFM (Investor Facilities Management) central team
• Quality & Standards
  • Ensure all team members are appropriately trained, developed and deployed according to JLL standards
  • Align supplier transitions and contract management with JLL procurement policy or client-appointed supplier frameworks
• Facilities & Portfolio Management
  • Serve as the Lead FM representative for designated key clients, taking operational direction from relevant Client FM Leads
  • Own and deliver operational KPIs as defined in Property Management Agreements (PMAs) and client-specific initiatives
  • Act as the primary point of contact for occupiers regarding day-to-day building operations, providing expert advice and guidance
  • Deliver "Instinct" (customer experience) operational initiatives in collaboration with service partners
• Financial Management
  • Prepare and manage service charge budgets, monitoring expenditure against pre-defined cash limits
  • Conduct quarterly variance reporting and service charge reconciliations according to agreed accounting practices
  • Administer non-recoverable budgets effectively
• Lease & Compliance Management
  • Understand and apply principal lease terms affecting facilities management and client service obligations
  • Maintain clarity on common area extents and tenant covenant compliance
  • Inform surveyors of occupier matters influencing valuation, investment considerations and covenant compliance
  • Report to surveyors per agreed procedures, keeping the RFM informed on facilities management standards
• Procurement & Contractor Management
  • Procure supplies and services in accordance with JLL's PAM procurement program, utilising accredited contractors and framework agreements
  • Implement JLL purchase ordering systems and ensure value-for-money outcomes
  • Monitor contractor performance against agreed standards and review service contracts regularly
• Health, Safety & Risk Management
  • Establish and maintain best-practice health and safety arrangements aligned with JLL's risk management program and RFM guidance
  • Address all risks identified in independent risk assessments and participate in JLL's audit process and site compliance inspections
  • Maintain, test and implement disaster planning procedures for all emergencies
  • Organise and coordinate fire evacuation drills and emergency response procedures
  • Issue permits to work and site regulations for all contractor activities
  • Ensure compliance with health, safety and environmental regulations
• Asset & Maintenance Management
  • Ensure reactive maintenance and day-to-day service requirements are delivered in a timely, cost-effective manner
  • Maintain comprehensive knowledge of all HVAC, mechanical and electrical equipment in managed buildings
  • Ensure maintenance contracts align with O&M manual requirements
  • Coordinate with building surveyors, architects and consultants on major works projects
  • Identify and arrange minor planned works in collaboration with surveyors
• Environmental & Sustainability
  • Implement JLL's Socially Responsible Management programme including environmental and sustainability policies
• Documentation & Administration
  • Maintain proper site records in accordance with best practice standards
  • Develop and update occupier handbooks to defined standards for each property
  • Manage routine correspondence using JLL standard documents and templates
  • Establish regular inspection programmes aligned with insurance and regulatory requirements
• Transaction Support
  • Ensure property readiness for sale by responding to due diligence enquiries from a facilities perspective
  • Monitor vacant/void properties in accordance with client insurance policies
  • Assist with insurance claims relating to site incidents, managing quotes and works as directed by insurers or loss adjusters
• Out-of-Hours Responsibility
  • Participate in JLL's established out-of-hours cover and emergency response procedures

Key Competencies

• Proven people leadership and team development capabilities
• Strong client relationship management and service delivery orientation
• Financial acumen including budget preparation and variance analysis
• Technical knowledge of building systems and facilities operations
• Health and safety expertise and risk management skills
• Procurement and contract management experience
• Excellent communication and stakeholder management abilities
• Problem-solving and decision-making under pressure

Location

On-site – Birmingham, GB

Equal Opportunity Employer Statement

Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.