At a Glance
- Tasks: Manage contracts and ensure seamless execution while collaborating with clients and vendors.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Enjoy competitive salary, flexible remote work, and career development opportunities.
- Other info: Be part of a supportive team that values your unique contributions.
- Why this job: Shape the future of real estate and make a real impact in a dynamic environment.
- Qualifications: Strong organisational skills and experience in contract administration preferred.
The predicted salary is between 40000 - 50000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. Our Work Dynamics division delivers comprehensive workplace management solutions that optimize facility operations, enhance workplace experiences, and drive value for our clients across their property portfolios.
About the Role
The Lead Contract Support professional manages end-to-end contract administration and compliance activities for JLL's Work Dynamics accounts. You will coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence. This role combines technical contract knowledge with proactive stakeholder management to support optimal client outcomes.
Key Responsibilities
- Contract & Compliance Management: Review compliance paperwork from Planned Preventative Maintenance (PPM) programs and raise child work orders for remedial works. Build customer quotes using contract templates, obtain Lead approval, and submit to customers for sign-off. Manage quote tracker, chase expiring quotes, and coordinate rejected quotes with LCS. Build applications for billing when work orders are ready to invoice, following CDM/Lead instructions. Raise and manage annual purchase orders at contract year commencement.
- Financial Coordination: Process reactive and remedial PPM purchase order uplifts as required. Chase vendors for outstanding invoices and ensure timely payment processing. Monitor contract financial performance and maintain accurate financial documentation.
- Stakeholder Communication: Manage contract inbox by responding to emails and actioning requests promptly. Maintain open communication with engineers through proactive outbound calls to ensure service levels meet SLAs. Coordinate with customers, vendors, and internal teams to resolve issues and meet contractual obligations. Update client systems compliantly and maintain comprehensive work order records.
- Process Excellence: Work with a right-first-time philosophy aligned with JLL policies and procedures. Take ownership of work orders from initiation through resolution. Proactively monitor, chase, and close all assigned work. Handle and escalate complaints appropriately within company processes. Identify inefficiencies and escalate concerns while working within authority limits.
- Team Leadership & Development: Act as role model when upskilling new team members. Complete 121 documentation and deliver against agreed KPIs. Participate in coaching sessions to enhance performance. Maintain confidentiality of sensitive information.
Essential Qualifications & Experience
- Technical Skills: Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook). Experience working with client management systems and contract management platforms. Strong attention to detail with ability to maintain accurate records and trackers.
- Professional Competencies: Excellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels. Proven ability to multitask, prioritize workload, and make effective decisions quickly. Adaptable and flexible approach to changing work requirements and priorities. Ability to remain calm and control emotions when handling conflict or challenging situations. Experience in contract administration, facilities management, or professional services environment preferred.
- Behavioral Attributes: Proactive problem-solver who takes ownership and drives resolution. Strong organizational skills with ability to work independently. Commitment to continuous improvement and professional development. Team player who collaborates effectively across functions.
What JLL Offers:
- Competitive salary and benefits package.
- Flexible remote working arrangements across the UK.
- Professional development and career progression opportunities.
- Supportive, collaborative team environment.
- Access to industry-leading tools and systems.
To Apply: Please submit your application through JLL's official careers portal or contact your local HR representative for current openings and detailed compensation information.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Lead contract support in Birmingham employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work culture. With flexible remote working arrangements and a commitment to professional development, our employees in Birmingham and beyond are empowered to thrive and grow meaningful careers. Join us to be part of a team that values your unique contributions and helps shape a brighter future in real estate.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead contract support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know what JLL stands for and how you can contribute to their mission. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Lead contract support in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Contract Support role. Highlight your relevant experience in contract administration and compliance, and show us how your skills align with what we're looking for.
Showcase Your Skills:Don’t forget to mention your proficiency in MS Office and any experience with client management systems. We want to see how you can bring your technical skills to the table and help us deliver excellence.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through JLL's official careers portal. This way, we can ensure your application is processed smoothly and you get the best chance to shine!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Contracts
Before the interview, brush up on your knowledge of contract administration and compliance. Familiarise yourself with common terms and processes related to contract management, as this role heavily relies on these skills. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Showcase Your Communication Skills
Since this role involves coordinating between clients, vendors, and internal teams, it’s crucial to demonstrate your excellent interpersonal skills. Prepare examples of how you've effectively communicated in challenging situations or resolved conflicts. This will highlight your ability to maintain strong stakeholder relationships.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you identified inefficiencies or handled complaints. Be prepared to explain your thought process and the steps you took to resolve issues, showcasing your proactive approach and ownership of tasks.
✨Understand JLL's Values
Research JLL’s mission and values before your interview. Understanding their commitment to shaping a better world through real estate will help you align your answers with their goals. Show enthusiasm for their vision and express how your personal values resonate with theirs, making you a great fit for the team.
