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- Tasks: Support contract delivery through administrative tasks and client interactions.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Empowering culture, career growth opportunities, and a chance to make an impact.
- Why this job: Be the first point of contact and build strong client relationships.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Dynamic work environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose: Working in support of the UK & European Engineering Support & Compliance Manager, the Account Administrator is responsible for completing a range of administrative tasks to support the delivery of one or more contracts serviced by JLL Engineering. The administrator will interact with the wider JLL business functions and suppliers to ensure the contract is delivered safely and in compliance with its core requirements.
Main Duties & Responsibilities:
- Act as the first point of contact for client and engineering team inquiries, providing timely and accurate responses to build and maintain strong client relationships.
- Liaise & coordinate with the CEC, mobile engineering workforce and vendors, to ensure seamless scheduling and execution of essential compliance tasks and recording of these on Corrigo and DART systems.
- Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services.
- Facilitate the creation of quotations and purchase orders for work and upload onto client/internal systems.
- Monitor and record the completion of planned work. Update JLL (Corrigo) & Client CAFM system with relevant and timely updates to line manager on Work Order/task completion.
- Attend regular meetings with Vendors and internal meetings on work order status.
- Prepare PPM injection templates each month and ensure these are uploaded in a timely manner, raising new work orders on JLL’s CAFM Corrigo system.
- Interrogation of JLL Corrigo/Client CAFM system to identify status of work orders and answer any finance team related questions.
Essential Qualifications, Qualities & Experience:
- Industry relevant qualifications.
- Able to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
- Communicate using appropriate styles, methods, and timings.
- Role Model enthusiasm and energy about their work and encourages others to do the same.
- Demonstrate resourcefulness when acquiring additional professional expertise.
- Use tact and diplomacy to exchange information and handle sensitive issues.
- Project a professional demeanour with colleagues, clients, and their customers.
- Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
- Excellent interpersonal, written, and verbal communication skills.
- Self-motivated and capable of leading and inspiring a national Team.
- Able to maintain an objective and positive focus through periods of high and sustained work pressure.
Location: On-site – Birmingham, GBR, Cheshire, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Contract Support Admin in Birmingham employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Admin in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JLL. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to contract support and administration. Think about how your past experiences align with the role and be ready to share specific examples. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with clients and teams, make sure to demonstrate your ability to communicate clearly and effectively during the interview. Use examples that highlight your interpersonal skills and how you've built strong relationships in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the position!
We think you need these skills to ace Contract Support Admin in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Contract Support Admin role. We want to see how you can contribute to shaping a brighter way at JLL!
Showcase Your Communication Skills: Since this role involves liaising with clients and teams, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience: Even if you don’t meet all the qualifications, share any relevant experience that showcases your ability to manage administrative tasks and build client relationships. We’re interested in what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Contract Support Administrator role. Familiarise yourself with the key responsibilities and how they align with JLL's mission to empower clients. This will help you articulate how your skills can contribute to their goals.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, practice clear and concise communication. Prepare examples of how you've successfully resolved client inquiries or coordinated with teams in the past. This will demonstrate your ability to build strong relationships.
✨Be Proactive in Problem-Solving
JLL values resourcefulness, so come prepared with examples of how you've identified client needs and proactively addressed them. Think about times when you’ve improved processes or enhanced service delivery, as this will show your initiative and commitment to excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about JLL’s culture, team dynamics, and future projects. This not only shows your interest in the company but also helps you gauge if it’s the right fit for you.
