Assistant Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

The Assistant Facilities Manager leads a team of facilities associates in the delivery of, and is responsible for, the day-to-day facility operations, services, and maintenance activities at the assigned location(s). Assists the Workplace Manager in the execution of the account strategy, budgetary management and personnel team development for managed area including assisting in developing location(s) budgets, cost control, and coordinates service provider and staff activities.

Leveraging organisation skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. Interaction with internal and external stakeholders is required to ensure seamless delivery of these services.

Role:

• Ensure compliance with location(s) initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client.
• Assist with the development and management of facility operating budgets with the client’s goals and objectives addressed for the assigned portfolio.
• Identify and highlight to Senior Account Management team cost savings through maximising utilisation of service providers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with the client's goals.
• Survey all assigned facilities including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.
• Assist Regional Facilities Manager to develop and gain approval for the annual capital plan including infrastructure upgrades and building modifications to ensure the building’s future capabilities are maintained.
• Assist the Account Leadership to develop and maintain a high-performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
• Manage the staffing, development, performance, and outcomes of assigned team reporting to the position.
• Ensure performance reviews and other HR procedures and duties for line staff are conducted according to policy.
• Source local services and goods needed to perform day-to-day operations through third-party service providers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
• Coordinate discussions with each vendor or service provider regarding goal setting, performance criteria, and performance review.
• Ensure the client's satisfaction with Facility/Property Management by providing a seamless interface into the client's organisation; demonstrate leadership, responsiveness and creativity in delivering services.
• Accountable for the accuracy and timely updates to all systems data utilised for the account process, procedures and metrics supporting IFM for managed location(s).
• Proactively manage all facility services and communication in accordance with account and the client's standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.

MINIMUM BACKGROUND REQUIREMENTS:

• Demonstrable experience required: Industry experience in a corporate environment, third party service provider or as a consultant.
• Management of local and senior stakeholder relationships within managed area.
• Management of direct reporting employee teams.
• Third-party service provider management including low-level contract and service negotiations.
• Client Focus: Proactively responds to feedback and input from client and customers.
• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Results driven: Ability to execute at local level against the vision and strategy provided by Senior Account Leadership team.
• Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail.
• Takes corrective action quickly and decisively when performance falls short of expectation.
• Natural Coach: Clearly establishes performance expectations and goals for employees.
• Provides point in time feedback on performance of employees.
• Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship.
• Inspire trust, high integrity, adapt and learn.
• Solutions Oriented: Uses rigor and logic to solve problems with effective solutions.
• Identifies issues before they become problems.
• Looks beyond the obvious and doesn’t stop at the first answers.
• Realise operating leverage through process improvement, gaining capacity for value-added work.
• Firm Knowledgeable: Understand the fundamentals of the outsourcing business and the real estate industry.
• Knows how to navigate the organisation to identify experts in our products and services.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!