At a Glance
- Tasks: Lead a dynamic team to enhance asset management and deliver exceptional client services.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative culture with opportunities for innovation and continuous improvement.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in property management and strong leadership abilities required.
The predicted salary is between 60000 - 75000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As Team Leader of the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will lead a specialised team of technical and operational specialists who provide essential support services to Asset Experience Managers across Royal London managed assets. This leadership role combines strategic oversight, team management, and operational excellence to enable Asset Experience Managers to deliver best-in-class occupier service while ensuring efficiency, compliance, and consistency across the Royal London portfolio. You will be accountable for team performance, service quality, resource allocation, and continuous improvement initiatives. Working collaboratively with the Property Delivery Lead and Asset Experience Leads, you will ensure seamless integration of central support functions with frontline property operations, fostering a high-performance culture and driving strategic alignment with client objectives.
Reporting Structure
Reports to the Property Delivery Lead with close collaborative relationships with Asset Experience Leads across the Royal London portfolio.
Key Responsibilities
- Provide line management to the Asset Experience Services team, including technical and operational specialists, encompassing performance reviews, development planning, and career progression support.
- Build and maintain a high-performance culture through effective communication, recognition, coaching, and team development initiatives.
- Allocate resources effectively across the portfolio, balancing workload distribution and prioritising support to Asset Experience Managers based on business needs.
- Serve as primary escalation point for complex technical, operational, and service delivery issues requiring senior intervention.
- Monitor team performance metrics and implement improvement actions to ensure consistent service excellence.
- Facilitate regular team meetings to share knowledge, address challenges, promote best practice adoption, and maintain team cohesion.
- Collaborate with senior leadership to drive consistency, identify systemic issues, and escalate matters appropriately to the Property Delivery Lead.
Strategic Service Delivery & Client Management
- Define and implement service standards, processes, and procedures that enable Asset Experience Managers to deliver exceptional client service.
- Act as the interface between the Asset Experience Services and Asset Experience Leads, ensuring alignment of support functions with operational priorities.
- Identify opportunities to enhance service delivery through process optimisation, technology adoption, and innovative support models.
- Maintain clear understanding of Royal London's asset strategy, values, and drivers, ensuring team activities align with client objectives.
- Coordinate with JLL subject matter experts to ensure the team accesses specialist knowledge when required.
Operational Oversight & Quality Assurance
- Oversee the delivery of data management, lease administration, financial support, service charge administration, and transitions support.
- Oversee the delivery of health & safety management, supplier management, works management, ESG support, and compliance activities.
- Ensure accuracy, completeness, and timeliness of all data, reports, and documentation produced by the team.
- Implement quality control processes and conduct regular audits to maintain high standards across all service areas.
- Monitor compliance with RICS standards, health and safety legislation, ISO14001, and other regulatory frameworks.
- Ensure effective knowledge management, documentation, and standard operating procedures are maintained and continuously improved.
Change Management & Innovation
- Lead the implementation of operational changes, new processes, technology platforms, and cultural initiatives within the team.
- Champion continuous improvement, identifying inefficiencies and driving solutions that enhance service delivery.
- Foster a culture of innovation, encouraging team members to propose and test new approaches to common challenges.
- Support the adoption of property management technologies and ensure the team develops competency in relevant systems.
Skills & Qualifications
Technical Knowledge
- Proven experience in property management roles with comprehensive understanding of commercial property operations across diverse asset types.
- Expert knowledge of property management functions including lease administration, service charge management, health & safety compliance, and building operations.
- Strong understanding of RICS standards, regulatory frameworks, health and safety legislation, and ESG requirements.
- Demonstrated experience in team leadership, performance management, and coaching/mentoring of property professionals across varying experience levels.
- Ability to interpret complex technical, legal, and financial information and provide strategic recommendations.
- Proficiency in property management software platforms, Microsoft Office applications, and data analysis tools.
- Knowledge of process improvement methodologies and quality management systems.
- Commercial acumen with ability to balance service quality with financial efficiency.
Personal Attributes
- Inspirational leadership style that motivates high performance and fosters a collaborative, supportive team culture.
- Strong interpersonal and communication skills to effectively manage upward, downward, and peer-to-peer relationships.
- Capability to appropriately delegate responsibilities while empowering team members to develop and excel.
- Proactive approach to anticipating client and team needs and addressing issues before escalation.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Asset Experience Services - Team Lead employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Team Lead in Asset Experience Services based in London, you will benefit from comprehensive career development opportunities, a commitment to employee well-being, and the chance to make a meaningful impact in the real estate sector. Join us to be part of a forward-thinking team that values your contributions and supports your professional growth.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Asset Experience Services - Team Lead
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We think you need these skills to ace Asset Experience Services - Team Lead
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Asset Experience Services - Team Lead role at Jones Lang LaSalle Incorporated, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Jones Lang LaSalle Incorporated operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Jones Lang LaSalle Incorporated. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Jones Lang LaSalle Incorporated.
