Asset Experience Services - Deputy Team Lead

Asset Experience Services - Deputy Team LeadPrzejdź do głównej zawartości#Asset Experience Services - Deputy Team Lead page is loaded## Asset Experience Services - Deputy Team LeadAplikujremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ518246**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Asset Experience Services - Deputy Team Lead (Operational Specialism)**# **About the Role**As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the operational specialism while maintaining a hands-on "day job" delivering health & safety, compliance, and operational support to Asset Experience Managers across Royal London managed assets. This dualpurpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight of operational functions and practical expertise in H&S management, supplier coordination, works management, and ESG support.You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for operational matters. Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining safety compliance and operational efficiency across the Royal London portfolio.# **Reporting Structure**Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Technical Specialism).**Key Responsibilities**# Leadership & Team Management (Operational Focus)* Support the Team Leader in line management of operational specialists, including coaching, performance feedback, and development planning.* Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction the Deputy Team Lead (Technical Specialism).* Act as lead and escalation point for complex operational matters including H&S compliance, statutory obligations, and supplier performance issues.* Facilitate knowledge sharing within the operational team, promoting best practice adoption and consistency of approach.* Monitor quality of operational outputs including risk registers, compliance documentation, audit readiness, and supplier management.* Support team members with technical problem-solving, quality control, and professional development in operational disciplines.* Coordinate resource allocation and workload distribution across operational specialists to ensure balanced capacity and timely delivery.* Other duties are outlined in the document entitled “RL JD Asset Experience Central Service – Operational team member”.**Skills & Qualifications**# Technical Knowledge* Proven experience in property operations, health & safety management, compliance, and supplier coordination.* Expert understanding of H&S legislation applicable to property management and ability to implement compliance measures effectively.* Strong knowledge of statutory compliance requirements for commercial properties including fire safety, asbestos management, and building regulations.* Familiarity with permit-to-work systems, risk assessment methodologies, and safe systems of work.* Understanding of building services, maintenance operations, and planned preventative maintenance regimes.* Knowledge of ISO14001, quality management systems, and audit processes.* Awareness of ESG and sustainability requirements in property management, including EPC regulations and energy management.* Experience with property management software platforms and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.* Demonstrated experience in team leadership, mentoring, or coaching of operational professionals.* Ability to manage multiple priorities and deadlines effectively with clear written and verbal communication skills.* Data analysis and reporting capabilities with strong attention to detail.# Personal Attributes* Strong leadership presence with ability to inspire and support operational specialists while maintaining hands-on delivery.* Ability to balance dual responsibilities of team leadership and operational delivery effectively.* Proactive approach to anticipating team and client needs, particularly regarding safety and compliance matters.* Exceptional attention to detail, particularly concerning safety, compliance documentation, and risk management.* Methodical and organised approach to managing compliance activities and documentation.* Clear communication skills with ability to explain technical H&S and operational matters accessibly to diverse audiences.* Collaborative team player who supports colleagues and fosters a positive, safetyfocused team culture.**Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. #J-18808-Ljbffr