At a Glance
- Tasks: Lead facilities operations and build strong client relationships across multiple contracts.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Other info: Dynamic team culture focused on innovation and continuous improvement.
- Why this job: Shape the future of facilities management and make a real impact.
- Qualifications: 5+ years in management with expertise in building systems and stakeholder management.
The predicted salary is between 50000 - 60000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Management Account Manager
Shape the Future of Facilities Management
Are you a strategic FM professional ready to lead a prestigious client portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across multiple contracts — a role where client excellence, operational innovation, and commercial insight converge.
Your Impact
As the trusted advisor and operational leader, you'll be the driving force behind seamless facilities services that enable our operations to thrive. You'll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You'll Do
- Lead Strategic Client Partnerships: Be the single point of contact your clients rely on. You'll cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives. Your ability to understand client needs and deliver proactive solutions will set you apart.
- Drive Operational Excellence: Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. You'll ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations.
- Build and Develop Your Team: Lead, mentor, and grow a high-performing facilities team. You'll recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning that empowers your team to deliver outstanding results.
- Manage Financial Performance: Take ownership of contract budgets, cost centres, and financial reporting. You'll prepare insightful monthly reports, manage variances strategically, and identify opportunities for cost optimisation without compromising service quality. Handle purchase orders, invoice approvals, and ensure accurate cost allocation across your portfolio.
- Ensure Compliance and Mitigate Risk: Navigate the complexities of banking industry regulations, health and safety requirements, and corporate policies with confidence. Lead risk assessments, audit preparations, and compliance reporting while maintaining appropriate documentation and clearances.
- Innovate and Improve: Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning for critical banking operations.
What You'll Bring
Experience That Counts: You will need to be technically qualified and be able to demonstrate a minimum of 5 years experience in a similar management position and be able to show extensive understanding of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems (BMS).
Skills That Shine: You're a relationship builder with proven experience managing C-level stakeholders. Your financial acumen includes budget management and P&L responsibility. You excel at project management across multiple service streams and possess solid technical knowledge of building systems, maintenance practices, and facilities technologies. Above all, you understand banking operations and regulatory landscapes. You're also an inspiring people leader who knows how to build, develop, and motivate teams to achieve exceptional outcomes.
Location: Remote – Birmingham, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Account Manager employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our remote position in Birmingham allows for flexibility while providing ample opportunities for professional growth and development within the facilities management sector. With a commitment to employee well-being and a focus on building strong client relationships, JLL empowers you to thrive in your career and make a meaningful impact in the real estate industry.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Manager role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in facilities management. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your skills in managing client relationships and operational excellence, as these are key for an Account Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at JLL.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your experience in facilities management and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at JLL. Be genuine and let your personality come through!
Showcase Your Relationship-Building Skills:Since this role involves managing C-level stakeholders, make sure to highlight your relationship-building skills. Share examples of how you've successfully cultivated partnerships in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building systems like HVAC, plumbing, and fire safety. JLL is looking for someone who can demonstrate a solid understanding of these areas, so be ready to discuss your experience and how it relates to the role.
✨Build Relationships
Since this role involves managing C-level stakeholders, practice how you'll build rapport with clients. Think of examples from your past where you've successfully cultivated strong relationships and be prepared to share those stories during the interview.
✨Show Financial Savvy
Be ready to talk about your experience with budget management and P&L responsibility. JLL wants to see that you can handle financial performance, so prepare some examples of how you've optimised costs while maintaining service quality.
✨Demonstrate Leadership Skills
As an Account Manager, you'll need to lead and develop a high-performing team. Think about your leadership style and be prepared to discuss how you've mentored others, created career pathways, and fostered a culture of excellence in your previous roles.
