At a Glance
- Tasks: Lead performance management initiatives and enhance service delivery across contracts.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic team culture with a focus on innovation and collaboration.
- Why this job: Shape the future of real estate while making a real impact on client satisfaction.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you have deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!
Role Purpose
The Performance Manager works closely with the Account Director and internal key stakeholders to develop FM solutions that ensure consistency across the contract portfolio and standardisation of service delivery. The role leads targeted annual improvement initiatives to enhance customer satisfaction, contract margin, and operational service delivery. The role includes line management responsibility for up to 8 team members, including Schedulers, Contract Supports, and Store Persons.
Key Responsibilities
- Process Development & Improvement: Develop process solutions and improvement plans that satisfy individual contract requirements to ensure consistency of service delivery and reduction in performance deduction risks. Develop and optimise generic and contract-specific process map documents in line with contractual requirements and JLL WPM QA management systems. Lead the implementation of strategic business improvement initiatives to enhance service delivery, improve customer satisfaction, and provide better value to the business.
- Audit & Compliance: Carry out audits of operational contracts to determine compliance with internal contract-specific procedure documents and contractual documents. Report on areas of the contract with significant issues, ensuring all contract deliverables are captured and processes are in place to ensure contract and statutory compliance. Drive continual improvement across all contracts through regular audits and process reviews, and report significant compliance risks to the Account Director.
- Document & System Management: Manage the Document Storage Centre and other software support systems to ensure a consistent approach across all contracts. Create contract deliverable tasks for auto-generation from the system for issue and action by the team. Develop templates for Performance reports that ensure compliance and act as the control point for any suggested changes to these reports.
- Business Continuity & Risk Management: Take the lead on developing Business Continuity Plans that cover full business risks and individual contract-specific risks. Carry out annual review and test exercises as required.
- Commercial & Contract Administration: Manage contract-specific CCN trackers to ensure fixed costs paid are relative to the amended contract. Oversee the admin support functions, including line management, review of processes, and ensuring workflow is efficient and QA processes are followed. Work with the Strategic Asset Manager to ensure the client's CAFM system is optimised.
Skills & Experience
- Industry-relevant qualifications.
- Prior experience within the FM sector in relevant fields.
- Previous experience developing policies and procedures for FM contracts.
- High level of administration and organisational skills.
- Computer literate in Word, Excel, and Outlook.
- Strong auditing and compliance background.
- Experience managing teams and driving process improvement initiatives.
- Excellent communication skills, both written and verbal.
Location: On-site - Oxfordshire, GBR
Performance Manager in Abingdon employer: Jones Lang LaSalle Incorporated
At JLL, we are dedicated to empowering our employees to shape a brighter future in real estate, particularly within our dynamic Affordable Housing team based in London. Our inclusive work culture fosters professional growth through mentorship and collaboration, while offering flexible working arrangements that support a healthy work-life balance. Join us to be part of a successful, innovative company that values your unique contributions and provides opportunities for meaningful career advancement.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager in Abingdon
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Performance Manager at Jones Lang LaSalle Incorporated!
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We think you need these skills to ace Performance Manager in Abingdon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Jones Lang LaSalle Incorporated. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Jones Lang LaSalle Incorporated. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
