At a Glance
- Tasks: Manage client relationships and oversee property operations in a dynamic environment.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Enjoy flexible working, professional growth, and personalised benefits.
- Other info: Be part of a collaborative team focused on innovation and inclusivity.
- Why this job: Make a positive impact in the real estate industry while building valuable skills.
- Qualifications: Experience in property management and strong communication skills are preferred.
The predicted salary is between 49500 - 60500 £ per year.
JLL empowers you to shape a brighter way
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
JLL shapes the future of real estate through world-class services, advisory, and technology.
The Associate Property Manager role in property management (PM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.
This is an exciting opportunity to join JLL's Property Management business within their Central London team, managing a prestigious portfolio and working with key clients and stakeholders.
The role spans both prime office assets and mixed-use assets, offering genuine breadth across asset classes within Central London and the chance to build close, high-profile client relationships with some of JLL's most respected accounts.
The Role: Associate
Office location: London
What your day to day would look like
- Client Relationship
- Act as the main point of contact for the client contacts on your assets and lead these relationships in a dynamic and professional manner.
Lease and Legal Management
- Receiving, progressing, and making recommendations to the clients on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest.
- Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion.
- Respond to technical queries regarding the lease or licences.
- Resolving occupier matters that may influence valuation/investment considerations.
Financial Management
- Work with JLL accounts teams to manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required.
Service Charge
- Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.
ESG
- Work with various ESG and FM teams on ESG initiatives and implementation.
- Align client's ESG strategy with JLL's responsibilities.
Supplier and Facility Management
- Alongside FM colleagues manage third-party suppliers' performance.
Inspections
- Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.
Transactions/Transitions
- Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with third parties such as solicitors.
Client
- Provide relevant content for client reporting and attend client meetings as per client requirements.
- Understand client PMA, asset strategies, and KPIs.
- Support and deliver all client KPI and deliverables.
Occupier Engagement & Customer Experience
- Engage with occupiers to maintain high customer satisfaction.
- Gather intelligence on occupier business activity on behalf of client.
- Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners.
- Works
- Working with third parties and other JLL teams on major works and other site-based projects.
- Health & Safety
- Understand relevant Health and Safety legislation and help implement compliance measures.
- Insurance
- Support annual insurance renewal process.
- Have oversight of all insurance matters across the site.
- Ownership of end-to-end claims process.
- Void property management
- Action necessary void management activities on behalf of the client and their insurers.
- Fees
- Ensure all fee work that falls outside the Property Management Agreement (PMA), or is an agreed additional fee, is raised and tracked accordingly to process.
- Additional Responsibilities
- Play an active role in securing new business and expansion of existing client relationships.
- If required line manage team members to guide career progression / manage performance.
- Continually driving change and progress in the business to evolve with client and market demands.
- Project based work (internal & external).
- Identify cross-selling opportunities.
- Investigate and remedy pre-existing property management issues.
- Candidate Profile
- Preferably MRICS qualified with 5+ years in property management.
- Central London property experience.
- Recognised subject matter expert.
- Strategic thinker with innovative problem-solving skills.
- Strong commercial acumen and client relationship skills.
- Results-driven with ability to set and achieve ambitious targets.
- Self-motivated leader who fosters teamwork.
- Excellent communication and negotiation skills.
- Advanced IT skills, particularly in property management systems.
- Sharp analytical and problem-solving abilities.
- Excels in financial planning and operational reporting.
- Experience with cross-functional projects.
- Behavioural Skills
- Strong leadership and deep understanding of property/asset management.
- Strong and professional communication skills (internal & external).
- Commitment to innovation and inclusive practices.
- Adhere to JLL Working Practices guidelines.
- Provide line management and mentoring.
- Implement value-added initiatives.
- Maintain strong presence within JLL PM team and the Central London team.
- Contribute and help drive an inclusive office culture.
This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.
Location
On-site –London, GBR
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.
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Associate - Property Management in London employer: Jones Lang LaSalle, Inc.
At JLL, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is empowered to thrive. As a Facilities Coordinator in London, you will benefit from our commitment to professional growth, innovative practices, and a culture that prioritises safety and collaboration. Join us to be part of a team that not only shapes the future of real estate but also values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Associate - Property Management in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Jones Lang LaSalle, Inc..
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Jones Lang LaSalle, Inc.? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Jones Lang LaSalle, Inc.'s careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Associate - Property Management in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Associate - Property Management role at Jones Lang LaSalle, Inc., tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Jones Lang LaSalle, Inc.
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Jones Lang LaSalle, Inc. operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Jones Lang LaSalle, Inc.. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Jones Lang LaSalle, Inc..
