Program manager

Overview Jones Knowles Ritchie (JKR) is a branding business, founded in 1990 and proudly independent ever since. We started out in the world of packaging, but now we\’re worldwide—from three founders, to more than 300 of us across the UK and US. Together, we build and deliver brands across the entire consumer experience. But even more important than what we do, is why we do it. We\’re here to inspire brands and people to be their true selves. To be brave. Be tenacious. And above all, be yourself. Because we believe that\’s the only way to truly be distinctive, everywhere.JKR is looking for a Program Manager, reporting into our Operations Director and Senior Program management team, joining the busy team that support Client Services and Creative Design on large, complex consumer brand and packaging projects.If you are a program or project manager in a fast paced creative / design environment looking for a role that focusses on best in class delivery we\\\’d love to hear from you.Our Program management team delivers huge value to clients through leveraging talent and expertise to orchestrate the best creative outcomes to client opportunities.In this role you will work as part of a Client Services team that spans both Account direction and Program management, whilst still client facing your role will be detail led on the delivery including :Responsibilities Internally: Collaboration between internal teams to get to the best creative solutions through meticulous planning and organisation. Ensuring all workstreams are well coordinated.Externally: Developing client trust and advocacy through effective planning and delivery across all briefs, while partnering client services to provide a consistent and excellent experience for our clients.Other responsibilities, include, but not limited to :Creative Delivery Inspire client confidence through effective project delivery, harnessing the creative intent, across a variety of channelsEffectively manage multiple project timelines across multiple clients within a hub ensuring all deadlines are met and tangibles deliveredPartner the Creative team, to ensure creative intent is preserved across mediumsBe a key partner to the client service team, proactively driving the project through the studio internally enabling client services team to effectively manage client expectationsCommunication Collaborate closely with Creative Services team to determine most suitable internal and external expertise required for the Client opportunity and support in articulating the design intent in order for them to source talent for specialismsEffectively and proactively manage internal and external communicationsConstantly push for outstanding collaboration, internally and externally, to get to great creative outputBuild strong relationships with partners, experts and collaborators, in order to develop advocacy and attract the best talentAdapt communication style to audience and situation, whilst always delivering a consistent messageListen actively and openlyCreativity and Brand centricity Work with Design Directors and Creative Services to determine the right talent for projects, based on in depth knowledge of capabilities, efficiency, costing and desired outcomesProactively offer creative ideas and solutions to client challenges, considering different ways to approach the brief with an understanding of the client\’s brand and businessAnticipate client needs and expectations, striving to deliver the best solutions, and exceed expectations wherever possible, ultimately translating into future opportunitiesAct as a source of expertise to teams, sharing knowledge and experienceDemonstrate flexibility and adaptability to client needsCommercial Awareness Use knowledge of how the business charges and resources projects to drive efficiency and profitability of projects, while ensuring the highest level of creative outputWork in tandem with client services to ensure project quotes accurately reflects project, acting in an advisory capacity based on previous projects and experience, providing information to assist negotiations.Work closely with Creative Services to ensure quote is reflected in resourcing requirements.Recognise, raises and resolves individual project issues resulting in overburn with the Hub team and Finance as necessaryLeadership & Relationships Motivate, support and inspire the JKR internal teams effectively and responsibly to manage situations to positive outcomesProvide tools, techniques and mentoring to inspire others to take responsibility for their own work and personal developmentDisplay integrity, honesty, reliability, responsiveness, openness, to instill trust by clients and internal teamsManage conflict, leaning into issues as they arise.Quickly & proactively react to change instilling calm across internal and external stakeholdersRequirements Experience working in program or project managementYour knowledge of Brand and / or end to end creative design processesExcellent ability to partner with colleaguesA proactive, \’get the job done\’ attitudeTop notch communication and interpersonal skillsBenefits Pension PlanTraining & DevelopmentHealthcareGenerous holiday allowanceVolunteering daysLively and fun office environmentThis role is offered as a permanent role.Location : ShoreditchHybrid working : min 2 days pw in the studio (or as required by the team)

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