Programmamanager/MT-lid in London

DescriptionJones Knowles Ritchie (JKR) is a branding business, founded in 1990 and proudly independent ever since. We started out in the world of packaging, but now we're worldwide; Together, we build and deliver brands across the entire consumer experience. We're here to inspire brands and people to be their true selves. Internally, you'll champion collaboration across teams to get to the best creative solutions, through meticulous planning, organisation, and coordination of every workstream. Externally, you'll develop client trust and advocacy through effective planning and delivery across every brief, partnering closely with Client Services to provide a consistently excellent client experience. What You'll DoCreative DeliveryInspire client confidence through effective project delivery that harnesses the creative intent across a variety of channelsAnalyse client challenges and briefs, asking the right questions to get to the best outcomesManage multiple project timelines across multiple clients within a Design Hub, ensuring all deadlines are met and tangibles deliveredPartner with the team to ensure creative intent is preserved across mediumsAct as a key partner to Client Services, proactively driving projects through the studio and enabling the team to manage client expectations effectivelyCommunicationCollaborate closely with Creative Services to determine the most suitable internal and external expertise for each client opportunityArticulate design intent to Creative Services so they can source the right talent for specialismsProactively and effectively manage internal and external communications across diverse teams, levels, and prioritiesChampion outstanding collaboration, internally and externally, in pursuit of great creative outputBuild strong relationships with partners, experts, and collaborators to develop advocacy and attract the best talentAdapt communication style to audience and situation, while always delivering a consistent messageListen actively and openlyCreativity and Brand CentricityWork with Design directors and Client Services to determine the right talent for projects, drawing on in-depth knowledge of capabilities, efficiency, costing, and desired outcomesProactively offer ideas and solutions to client challenges, considering different approaches to the brief with a clear understanding of the client's brand and businessAnticipate client needs and expectations, striving to deliver the best solutions and exceed expectations wherever possible. Demonstrate flexibility and adaptability to client needsCommercial AwarenessUse knowledge of how the business charges and resources projects to drive efficiency and profitability, while maintaining the highest level of creative outputWork in tandem with Client Services to ensure project quotes accurately reflect the work, advising based on previous projects and experience to assist negotiationsWork closely with Creative Services to ensure quotes are reflected in resourcing requirementsRecognise, raise, and resolve individual project issues resulting in overburn with the Hub team and Finance as necessaryLeadership & RelationshipsMotivate, support, and inspire JKR internal teams effectively and responsibly, managing situations to positive outcomesDisplay integrity, honesty, reliability, responsiveness, and openness to instil trust with clients and internal teamsManage conflict, leaning into issues as they ariseReact quickly and proactively to change, instilling calm across internal and external stakeholdersRequirementsProven experience in a Program/Project Management role, ideally within a branding, design, or creative agency environment or comparable in-house studio. Track record of managing multiple concurrent projects and client relationships, with strong prioritisation and time-management skillsStrong understanding of creative processes and the ability to preserve intent across different mediums and channelsExperience partnering with Client Services teams to manage client expectations and deliver a consistent client experienceExcellent communication skills, with the ability to adapt style to different audiences, teams, and seniority levelsStrong organisational and coordination skills, with meticulous attention to planning across multiple workstreamsCommercial awareness, including experience with project quoting, resourcing, and budget/profitability managementComfortable managing conflict and navigating change calmly under pressureStrong relationship-building skills, both internally and with external partners, experts, and collaboratorsGenuine passion for branding and creativity, with curiosity about client businesses and industriesBenefitsð Competitive salaryð Lively Shoreditch studio locationð¡ Hybrid working policy, minimum 2 days pw in the Shoreditch studioðo Bupa Healthcare, including dental optionð¡ Income protection & life insuranceð§ Classpass creditsð Group personal pensionð 25 days holiday + time given at Christmas and New Year Summer Fridays x 2ð Birthday day offAfter probation:ð Season ticket loanð2 Cycle to work schemeð¶ Enhanced parental leave policiesð Referral scheme for new hiresð 2 weeks work from anywhere, by agreement with line managerJob SummaryID: 88C4DF8507Department: Type: full time