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For Companies At a Glance
- Tasks: Lead and manage hard FM services, ensuring top-notch delivery and client satisfaction.
- Company: Join Jones FM, a leading facilities management provider with a focus on excellence.
- Benefits: Career progression, supportive leadership, and opportunities to manage high-profile contracts.
- Why this job: Make a real impact in a dynamic environment while developing your career in FM.
- Qualifications: Experience in contract management and strong technical knowledge in M&E/building services.
- Other info: Be part of a growing business with a commitment to professional development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Midlands - North East England - South West England
Contract Type: Full-time
About Jones FM
Jones FM is a leading facilities management provider delivering high-quality, integrated hard and soft services across a diverse portfolio of clients. We pride ourselves on technical excellence, compliance, and building strong client relationships through proactive service delivery.
The Role
We are seeking an experienced Contract Manager to take full responsibility for the delivery, performance, and commercial management of hard FM services across one of our national portfolios. You will lead teams, manage subcontractors, ensure statutory compliance, and act as the key point of contact for clients, driving service excellence, continuous improvement, and contract profitability.
Responsibilities
- Contract & Client Management
- Take full ownership of hard services delivery in line with contractual SLAs and KPIs
- Build and maintain strong, professional client relationships
- Lead client meetings, performance reviews, and reporting
- Identify opportunities for service improvement and added value
- Hard Services Delivery
- Manage planned and reactive maintenance across M&E systems including HVAC, electrical, mechanical, plumbing, and building services
- Ensure full compliance with statutory requirements (H&S, SFG20, HTMs where applicable, L8, LOLER, PUWER, etc.)
- Oversee asset lifecycle planning and maintenance strategies
- People Management
- Lead, motivate, and develop the engineering teams
- Manage performance, training, and competency of staff
- Ensure appropriate resourcing levels and call-out cover
- Manage contract budgets, cost control, and P&L performance
- Approve quotations, variations, and additional works
- Monitor subcontractor performance and costs
- Health, Safety & Compliance
- Promote a strong safety culture across all activities
- Ensure RAMS, permits, and risk assessments are in place and adhered to
- Support audits and ensure corrective actions are completed
About You
- Proven experience as a Contract Manager (or Senior Site Manager) within Hard FM
- Strong technical background in M&E / building services
- Sound knowledge of statutory compliance and FM best practice
- Experience managing engineers and subcontractors
- Strong client-facing and communication skills
- Commercial awareness and budget management experience
- HNC/HND or equivalent in Building Services or Engineering
- Experience within multi-site or complex contracts
- CAFM system experience
What We Offer
- Career progression within a growing FM business
- Supportive leadership and professional development
- Opportunity to manage high-profile and technically challenging contracts
Contract Manager (Mobile) employer: Jones FM
Contact Detail:
Jones FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager (Mobile)
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who know Jones FM. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and compliance. This will help you showcase how your experience aligns with their needs during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in hard FM and managing teams makes you the perfect fit for the Contract Manager role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Manager (Mobile)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing hard FM services and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service delivery or client relationships in previous roles. This helps us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Jones FM
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to M&E systems and hard FM services. Be ready to discuss specific examples of how you've managed maintenance and compliance in previous roles.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams and managing subcontractors. Think of instances where you motivated your team or improved performance, as this will demonstrate your capability to handle the people management aspect of the role.
✨Client Relationship Focus
Since building strong client relationships is key, come prepared with examples of how you've successfully managed client expectations and driven service excellence. Highlight any performance reviews or meetings you've led that resulted in positive outcomes.
✨Be Ready for Compliance Questions
Expect questions around statutory compliance and health & safety regulations. Familiarise yourself with relevant legislation and be ready to discuss how you've ensured compliance in past projects, including any audits you've supported.
