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- Tasks: Provide first-line IT support and assist with system maintenance and troubleshooting.
- Company: Join a growing civil engineering business with a friendly IT team.
- Benefits: Competitive salary, pension scheme, 25 days holiday, and ongoing training.
- Why this job: Kickstart your IT career and make a real difference in a supportive environment.
- Qualifications: Strong interest in IT, problem-solving skills, and willingness to learn.
- Other info: Opportunity for travel across the UK and excellent career development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Ruthin, North Wales
Contract: Permanent, full time
Salary: Competitive
Jones Bros are looking to recruit a motivated and enthusiastic Junior IT Technician to join our busy IT Department. This is an excellent opportunity for someone looking to start or develop a career in IT within a well-established and growing civil engineering business. The successful candidate will provide first-line technical support to employees across the organisation and assist with the deployment, maintenance and troubleshooting of IT systems and equipment. Working as part of a friendly and experienced team, you will report directly to the IT Manager and help support the day-to-day operation of the company’s IT infrastructure. The role will involve supporting users both remotely and in person, including occasional visits to company sites across the UK.
Key Responsibilities
- Providing first-line technical support via the IT Help Desk, email and telephone.
- Logging, managing and resolving support tickets through the Help Desk system.
- Escalating technical issues to senior IT team members where appropriate.
- Preparing, configuring and deploying laptops, desktops, mobile devices and other IT equipment.
- Assisting with device imaging, software installations and updates.
- Troubleshooting hardware, software and connectivity issues.
- Supporting users with Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive.
- Assisting with basic networking tasks, including connectivity troubleshooting and Wi-Fi support.
- Supporting the setup and maintenance of printers, scanners and other office equipment.
- Maintaining the IT Asset Register, including booking equipment in and out.
- Assisting with the setup of meeting room technology and presentation equipment.
- Supporting IT projects and infrastructure upgrades when required.
- Maintaining internal IT documentation and procedures.
Travel Requirements
This role will involve occasional travel to Jones Bros sites across the UK to assist with IT installations, maintenance and user support. Some travel may require overnight hotel stays depending on project requirements.
Essential Requirements
- A strong interest in IT and technology.
- Good problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- A proactive and organised approach to work.
- Willingness to learn and develop new technical skills.
- Willingness to travel to company sites across the UK when required (Full UK driving licence).
Desirable Skills / Experience
- Previous experience in an IT support or help desk role.
- Knowledge of Microsoft Windows operating systems.
- Familiarity with Microsoft 365.
- Basic understanding of networking concepts.
- Experience preparing and deploying laptops and mobile devices.
- Experience working with IT ticketing systems or asset management tools.
What We Offer
- Competitive starting salary.
- Company contributing pension scheme (eligibility applies).
- 25 days holiday plus bank holidays.
- Ongoing professional development and training.
Junior IT Technician in Ruthin employer: Jones Bros Civil Engineering
Contact Detail:
Jones Bros Civil Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician in Ruthin
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, especially those who work at Jones Bros or similar companies. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or connectivity problems. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your enthusiasm for learning! Mention any online courses or certifications you've completed. It shows you're proactive and ready to grow in your IT career.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior IT Technician in Ruthin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Technician role. Highlight any relevant IT support experience, even if it's just from personal projects or studies. We want to see your passion for technology shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us who you are beyond your CV. Share your enthusiasm for IT and why you want to join our team at Jones Bros. Be genuine and let your personality come through – we love to see that!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. Whether it was fixing a friend's laptop or troubleshooting software, we want to know how you approach challenges. This will help us see your potential as a Junior IT Technician.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive – a quality we value highly!
How to prepare for a job interview at Jones Bros Civil Engineering
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows and Microsoft 365 applications. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting experiences you've had. This will show your genuine interest in IT and your readiness to support users effectively.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you've successfully resolved technical issues, whether in a previous job or during your studies. Highlight your thought process and how you approached the problem. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Communicate Like a Pro
Since this role involves providing first-line support, practice explaining technical concepts in simple terms. You might be asked to role-play a support scenario, so being clear and patient in your communication will be key. Remember, it's all about helping users feel comfortable and supported.
✨Be Ready to Learn
Express your eagerness to learn and develop new skills. Mention any relevant courses or certifications you're considering, or even personal projects that showcase your initiative. This will resonate well with the team, as they value a proactive approach to professional development.