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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support store operations.
- Company: Join Pavers, a family-run footwear retailer with over 50 years of experience and sustainability credentials.
- Benefits: Enjoy competitive pay, generous staff discounts, holiday entitlement, and career development opportunities.
- Why this job: Be part of a supportive culture that values growth, fun, and community impact.
- Qualifications: Ideal for those with supervisory experience or aspiring leaders passionate about customer service.
- Other info: Part-time role in Shrewsbury with flexible hours, including weekends.
Pay, Hours & Benefits for our Supervisor
£12.10 per hour.
Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour.
- Generous Staff Discount scheme, some of which can be shared with your family and friends!
- Holiday Entitlement which increases with service.
- Company Contribution Pension
- Access to the Pavers Foundation : an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy : providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
- Access to wellbeing and financial support through RetailTRUST
Day to Day responsibilities as our Supervisor
- You will support the management team in the day to day running of the store and coaching and developing the team, driving the achievement of the KPI’s
- Deliver consistently high levels of customer service, advising on shoe care and accessories to compliment a customer’s needs
- Be self-aware, being able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team
- Maintaining general store standards & cleaness
- Support the maintenance of product placements and stockroom
- Live and breathe Pavers DNA, always leading by example
About Us
Pavers has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands and are continually expanding our store network. In 2021, we were honoured to be recognised as one of the Top Retailers to work for in the UK by Best Companies, holding a top 5 place since 2023 and have maintained a prestigious 3* world class employee engagement in 2023 and 2024. We remain committed to doing the right thing by our people and the planet.
As the first major retailer to achieve Carbon Neutral status in 2021, we continue to uphold this status annually, showcasing our unwavering dedication to sustainability. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.
Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for. We firmly believe that by investing in our people, we provide the best service to our customers.
If this sounds like the kind of business you’d like to join, we’d love to hear from you – please apply today for the role of Supervisor!
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Supervisor employer: Jones Bootmaker
Contact Detail:
Jones Bootmaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Pavers' values and mission. Understanding their commitment to sustainability and customer service will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or provided exceptional customer service. This will demonstrate your ability to inspire and support others, which is crucial for the Supervisor role.
✨Tip Number 3
Research common retail KPIs and think about how you can contribute to achieving them. Being able to discuss specific metrics and how you've impacted them in previous roles will show your understanding of the business side of retail.
✨Tip Number 4
Engage with Pavers on social media or visit their stores to get a feel for their customer interactions. This will not only give you insights into their customer-first culture but also provide you with talking points during your interview.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to motivate a team and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with the company's family values. Mention your enthusiasm for the role and how you can contribute to creating a customer-first culture.
Showcase Your Leadership Skills: In your application, emphasise any previous supervisory or keyholder experience. Provide examples of how you've successfully led a team, driven results, and supported colleagues in achieving their goals.
Highlight Your Availability: Since the role requires good availability for both weekends and weekdays, clearly state your availability in your application. This shows your commitment and flexibility, which are important for the position.
How to prepare for a job interview at Jones Bootmaker
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Since the role involves motivating a team, be prepared to discuss your leadership style. Highlight any previous experience in coaching or mentoring others, and how you inspire your team to achieve results.
✨Familiarise Yourself with the Brand
Research Pavers and their commitment to sustainability and family values. Being knowledgeable about the company will show your genuine interest and help you connect your personal values with theirs during the interview.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers. This could include inquiries about team dynamics, opportunities for progression, or how they measure success in the Supervisor role. It shows you're engaged and serious about the position.
