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- Tasks: Lead a team to deliver exceptional customer service and support daily store operations.
- Company: Join Pavers, a family-run footwear retailer with over 50 years of experience and a commitment to sustainability.
- Benefits: Enjoy £12.10 per hour, generous staff discounts, holiday entitlement increases, and career development opportunities.
- Why this job: Be part of a supportive family environment that values growth, fun, and community impact.
- Qualifications: Ideal for those with supervisory experience or aspiring leaders passionate about customer service.
- Other info: Part-time role at Jones Bootmaker in Buchanan Galleries, requiring good availability for shifts.
Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?
Do you like to lead by example and motivate a team to achieve results?
Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?
You may be a Supervisor, aspiring Supervisor or have keyholder experience, and be someone who loves giving an amazing experience to all customers, then this could be the opportunity for you! Our stores are like family, which offer a nurturing environment to learn, grow and thrive in, whilst having fun at work.
You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to compliment a customer’s needs. Working closely with the store management team, you will inspire and support your team in creating a customer-first culture, giving genuine, honest, and knowledgeable advice on our products.
We have a part time Supervisor opportunity to join our Jones Bootmaker team in Buchanan Galleries on a 20 hours over 4 days per week contract.
You’ll need good availability as the role will include a mixture of weekend and weekday working.
Pay & Benefits for our Supervisor
£12.10 per hour.
Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour.
Day to Day responsibilities as our Supervisor
About Us
Pavers has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands and are continually expanding our store network. In 2021, we were honoured to be recognised as one of the Top Retailers to work for in the UK by Best Companies, holding a top 5 place since 2023 and have maintained a prestigious 3* world class employee engagement in 2023 and 2024. We remain committed to doing the right thing by our people and the planet.
As the first major retailer to achieve Carbon Neutral status in 2021, we continue to uphold this status annually, showcasing our unwavering dedication to sustainability. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.
Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for. We firmly believe that by investing in our people, we provide the best service to our customers.
If this sounds like the kind of business you’d like to join, we’d love to hear from you – please apply today for the role of Supervisor!
Supervisor employer: Jones Bootmaker
Contact Detail:
Jones Bootmaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Pavers' values and mission. Understanding their commitment to sustainability and community support will help you align your answers during the interview, showing that you're a great fit for their family-oriented culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided exceptional customer service in previous roles. Highlighting specific instances where you motivated others or resolved customer issues will demonstrate your capability as a Supervisor.
✨Tip Number 3
Research common retail KPIs and be ready to discuss how you can drive these metrics in your role. Showing that you understand the importance of performance indicators will impress the management team and indicate your readiness for the position.
✨Tip Number 4
Engage with Pavers on social media or visit their stores to get a feel for their customer service approach. This will not only give you insights into their operations but also provide you with talking points during your interview.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to motivate a team and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with the company's family values and green credentials. Mention why you want to work at Pavers and how you can contribute to their success.
Showcase Your Soft Skills: In your application, emphasise your friendly and engaging personality. Provide examples of how you've successfully interacted with customers and led a team, showcasing your can-do attitude.
Highlight Availability: Since the role requires good availability for weekend and weekday shifts, clearly state your availability in your application. This shows your commitment and flexibility to meet the job requirements.
How to prepare for a job interview at Jones Bootmaker
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Since the role involves motivating a team, be prepared to discuss your leadership style. Highlight any previous experience in coaching or mentoring others, and how you inspire your team to achieve results.
✨Familiarise Yourself with the Brand
Research Pavers and its family of brands, including Jones Bootmaker. Understanding their products, values, and commitment to sustainability will show your genuine interest in the company and help you connect better during the interview.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific situations, such as dealing with a difficult customer or managing team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
