Project Manager

About Jones and Palmer Limited: At Jones and Palmer, we bring corporate narratives to life. For over a century, we’ve been helping our clients tell their stories—stories that build trust, spark engagement, and support long-term decision-making. Today, we’re more than just a corporate reporting agency. We’re growing into a leading provider of corporate reputation services, from brand development to employee engagement and digital campaigns. We are a collaborative, passionate, and people-focused agency based in Birmingham’s vibrant Jewellery Quarter. We work with publicly listed and private companies—often global in reach—who are looking to communicate meaningfully with stakeholders across digital, print, and experiential channels.

The Role: As a Senior Project Manager, you will lead the planning and execution of complex communication projects across print, digital, and campaign touchpoints. You'll play a key leadership role in shaping how we deliver multi-channel solutions—from digital campaigns and websites to sustainability storytelling and internal engagement initiatives. This is a strategic and client-facing role requiring a blend of agency experience, digital expertise, and team leadership. You’ll be the bridge between our internal specialists and external clients, ensuring work is delivered on time, on budget, and beyond expectations.

Key Responsibilities

• Project Leadership & Delivery: Oversee the full lifecycle of high-value digital, print and brand projects, ensuring exceptional outcomes aligned with client needs. Take ownership of timelines, budgets, resource allocation, and risk management for a diverse project portfolio.
• Client Collaboration: Serve as a strategic partner to clients, helping translate their business objectives into effective communication solutions. Ensure outstanding client service, proactively identifying opportunities to add value.
• Agency Workflow & Coordination: Collaborate with design, digital, strategy and content teams to define project scopes, establish workflows, and manage priorities. Guide the planning and delivery of digital campaigns, social media activation, and brand rollouts.
• Team Leadership & Mentoring: Lead by example, supporting junior project managers and encouraging collaboration across disciplines. Contribute to a culture of continuous improvement and creative excellence.
• Strategic Contribution: Actively contribute to the evolution of our delivery capabilities as we expand our corporate reputation services. Provide insights and feedback to refine our offer around digital campaigns, brand storytelling, and employee engagement.

Skills & Attributes

• Essential: Minimum 3 years' agency-side experience in project or account management roles. Proven ability to manage digital campaigns and social media delivery in a commercial setting. Comfortable leading multi-disciplinary teams across creative, development, and content workflows. Highly organised with strong financial and timeline control. Exceptional communication and interpersonal skills, with the ability to lead client meetings confidently. A working knowledge of digital tools (e.g. Umbraco, CMS platforms), and project management software (e.g. ERP, Asana, Trello, Monday.com). A proactive mindset, keen to solve problems and think strategically.
• Desirable: Experience working in brand, employee engagement, or ESG/sustainability communication contexts. Qualification in project management (e.g. Prince2, Agile, or equivalent experience). Familiarity with Microsoft and Google Workspace tools.

Why Join Us?

• Make an Impact: Work on meaningful, high-profile projects that help businesses communicate with purpose and authenticity.
• Grow Your Career: We support your ongoing development through training, mentoring and the opportunity to lead on significant accounts and initiatives.
• Flexible, Hybrid Working: Split your time between our spacious Birmingham office, remote working, and client locations.
• Supportive Culture: We pride ourselves on our collaborative, people-first culture. You’ll join a team that celebrates curiosity, creativity, and inclusion.
• Wellbeing Focused: Enjoy 34 days holiday (including bank holidays), regular wellbeing sessions, mental health resources, and a flexible approach to work-life balance.
• Sustainable Thinking: Our work and operations are guided by a commitment to sustainability and ethical practice — inside the agency and beyond.