Are you a confident Customer Service Advisor who enjoys speaking to customers, solving problems and working as part of a busy team?
We are looking for a Customer Service Advisor to join a vibrant and friendly team in Telford. This is a great opportunity for someone with previous customer service, administration, account handling or customer support experience who is looking for a role where they can develop their skills and build a long term career.
You will be responsible for handling customer queries, managing account changes, processing cancellations, keeping records up to date and making sure every customer receives a professional and efficient service.
What will you be doing?
As a Customer Service Advisor, you will be dealing with customers by telephone and email, providing support and making sure queries are resolved accurately and efficiently.
Your responsibilities will include:
- Responding to customer enquiries by telephone and email
- Providing a friendly, professional and efficient customer service
- Managing customer account changes and amendments
- Processing cancellations accurately and within required timescales
- Explaining changes and information clearly to customers
- Chasing outstanding documentation and information
- Keeping customer records and internal systems accurate and up to date
- Preparing and issuing relevant documentation and correspondence
- Working closely with colleagues to resolve customer queries
- Escalating more complex queries where appropriate
What are we looking for?
We are looking for someone with a genuine customer focused approach who enjoys helping people and takes pride in delivering a high standard of service.
You will ideally have previous experience in customer service, customer support, administration, account handling, client services or a similar role.
You will also have:
- Excellent verbal and written communication skills
- A confident and professional telephone manner
- Strong attention to detail
- Good organisational and time management skills
- Good IT, email and keyboard skills
- The ability to manage multiple tasks and prioritise your workload
- The confidence to ask questions and gather accurate information
- The ability to work accurately to deadlines
- A reliable, adaptable and positive approach
- The ability to work well as part of a busy team
Experience within a regulated, financial services or administration environment would be beneficial, but full training will be provided.
Career Development
This is more than just a Customer Service Advisor position. It is an opportunity to develop your skills and build a career within a professional account handling environment.
Once you have successfully completed your probation period, the company will pay for a professional qualification, giving you the opportunity to gain a recognised qualification and develop your career while working.
What is on offer?
- Up to £26,000 salary
- Monday to Friday, no weekends.
- Vibrant and supportive team environment
- Full training and ongoing development
- Professional qualification paid for after probation
- Excellent career progression opportunities
- Varied customer service and account handling responsibilities
- Full time, office based position in Telford
If you are an experienced Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Account Handler, Client Services Advisor or Administrator looking for a new opportunity with genuine career development, this could be the role for you.
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