At a Glance
- Tasks: Lead and shape the aftermarket strategy across two sites, driving revenue and customer satisfaction.
- Company: Dynamic industrial engineering business investing in its aftermarket operations.
- Benefits: Competitive salary up to £90k, bonus, car allowance, and career progression.
- Other info: Opportunity for significant career growth and influence within a visible leadership role.
- Why this job: Make a real impact by leading teams and improving customer experiences in a growing company.
- Qualifications: Experience in aftermarket leadership, strong communication skills, and a passion for team development.
The predicted salary is between 90000 - 90000 £ per year.
Covering 2 sites, one in Shropshire and one in Northern Ireland, extensive travel will be required. Salary - up to £90k per annum, plus bonus and car allowance.
This is more than an Aftermarket Director role. It’s an opportunity to shape the future of a growing industrial engineering business that is investing heavily in its aftermarket operation. We’re looking for an ambitious leader who thrives on improving customer experience, developing high performing teams and growing profitable service and parts businesses.
You may already be an Aftermarket Director, or perhaps you’re a successful Senior Aftermarket Manager, Head of Service or Service Operations Manager looking for the opportunity to step into your first director level position. If you’ve built a reputation for delivering results, leading people with honesty and integrity, and creating outstanding customer relationships, we’d love to hear from you.
The opportunity
Reporting directly to the Managing Director, you’ll lead the complete aftermarket function, taking responsibility for service operations, field service engineering, technical support, parts sales, consumables, installations and customer care across 2 sites. You’ll have the freedom to develop strategy, improve operational performance and build a scalable aftermarket business that supports ambitious growth plans. This is a highly visible leadership role where you’ll work closely with senior management and play a key part in the future success of the business.
What you’ll be doing
- Developing and delivering the aftermarket strategy to drive revenue and profitability
- Growing parts, consumables and service sales across the existing customer base
- Leading multi-site service engineering, technical support and parts teams
- Improving customer satisfaction, response times and operational performance
- Developing installation and commissioning processes that deliver an exceptional customer experience
- Driving continuous improvement across service, parts and technical support
- Leading the integration of teams, systems and processes following business growth
- Managing budgets, pricing strategies and aftermarket profitability
- Monitoring KPIs including service performance, first-time fix rates, customer satisfaction and aftermarket margins
- Working closely with sales, engineering, manufacturing and operations to deliver outstanding customer support
- Supporting the continued expansion of the international distribution network
Who we’re looking for
We’re looking for someone with energy, drive and a genuine passion for leading people. You’ll be an honest, approachable leader who enjoys developing teams, building strong customer relationships and creating a culture of accountability and continuous improvement. Industry experience is important, but we’re open-minded about where you’ve gained it. You’ll ideally come from a background in:
- Industrial machinery
- Heavy equipment
- Capital equipment
- Construction equipment
- Agricultural machinery
- Material handling equipment
- Manufacturing machinery
- Industrial automation
- Recycling equipment
- Waste management equipment
- Quarrying or mining equipment
- Other industrial equipment operating in demanding environments
You’ll bring
- Experience leading aftermarket, service, technical support or parts operations
- A track record of improving customer satisfaction and operational performance
- Strong commercial awareness with responsibility for revenue, budgets or P&L
- Experience managing field service engineers and multi-site teams
- The ability to develop people and build a high-performing culture
- Excellent communication skills and the confidence to influence at every level
Ready for your next step? If you’re currently operating in a senior aftermarket or service leadership role and feel ready to take the next step into an Aftermarket Director position, we’d love to hear from you. We’re looking for leadership potential, commercial thinking and the right attitude just as much as previous job titles. If you’re an experienced Aftermarket Manager, Head of Service, Service Operations Manager or Technical Services Manager looking for an exciting challenge with genuine progression, we’d love to hear from you.
Aftermarket Director in Telford employer: Jonathan Lee
Mazak is an excellent employer that values its employees by offering a supportive work culture and numerous benefits, including 25 days of holiday, life insurance, and an Aviva pension. Located in Worcester, this fast-paced factory role not only provides opportunities for personal growth and skill development but also fosters a collaborative environment where self-motivated individuals can thrive.
