At a Glance
- Tasks: Lead workforce planning and resource deployment for a critical energy network.
- Company: Join a dynamic team in the utilities sector, based in beautiful Jersey.
- Benefits: Enjoy competitive salary, private medical insurance, and work-life balance.
- Other info: Be part of a supportive environment with active social groups and well-being resources.
- Why this job: Make a real impact on energy infrastructure while developing your leadership skills.
- Qualifications: Experience in resource planning or operations management is essential.
The predicted salary is between 60000 - 75000 € per year.
Resource Planning & Operations Manager – Utilities / Energy
Location: Jersey (LaCollette)
Sector: Electricity Distribution | Field Operations | Workforce Planning
Lead the planning and performance of a critical energy network. An opportunity has arisen for an experienced Resource Planning & Operations Manager to take ownership of workforce planning, field resource deployment, and service delivery performance across a complex electricity distribution network. This is a high-impact leadership role supporting infrastructure that powers over 55,000 service and metering points, substations, and an extensive cable network.
Why this role stands out
- Lead resource strategy within a critical infrastructure environment
- Influence how field teams are deployed across construction, metering, and network operations
- Drive operational efficiency, performance, and continuous improvement
- Work within a technically complex and essential service environment
- Benefit from a strong work-life balance in Jersey
Key Responsibilities
- Lead the Service Delivery Resource function, ensuring effective planning and prioritisation across all operational activities
- Manage workforce planning, scheduling, and resource allocation across field-based teams
- Oversee capacity planning, utilisation, and deployment of operational staff
- Lead team performance, development, and training initiatives
- Collaborate with construction, planning, and metering teams to align resources with demand
- Forecast future resource requirements and resolve conflicts across multiple projects
- Analyse KPIs to identify inefficiencies and drive continuous improvement
- Ensure compliance with health and safety regulations, distribution safety rules, and company procedures
- Support the development and improvement of operational processes and service delivery standards
Skills and Experience
- Proven experience in resource planning, workforce planning, or operations management
- Background in utilities, electricity distribution, infrastructure, or construction environments
- Strong leadership and team management capability
- Experience working with field-based or operational teams
- Strong analytical and problem-solving skills with a data-driven approach
- Ability to drive performance improvements and operational efficiency
- Strong communication and stakeholder management skills
- Degree qualified or equivalent professional experience
- Desirable: PRINCE2 or equivalent project management qualification
- IOSH or relevant health and safety certification
- Knowledge of electricity distribution networks or utility operations
Benefits
- Competitive salary and pension
- Private medical insurance
- Discounted utilities
- Electric vehicle and gym subsidies
- Wellbeing support including mental health resources
- Active social and sports groups
- Family-friendly working environment with a strong focus on work-life balance
Apply
This role would suit an experienced Operations Manager, Resource Planning Manager, Workforce Planning Manager, or Utilities Manager looking to take ownership of a critical service delivery function within a complex infrastructure environment.
Service Delivery Resource Manager employer: Jonathan Lee
Join a leading energy provider in Jersey, where you will play a pivotal role in managing workforce planning and service delivery for a critical electricity distribution network. Our company fosters a supportive work culture that prioritises employee well-being and offers competitive benefits, including private medical insurance and family-friendly policies. With a strong emphasis on professional development and operational excellence, this is an excellent opportunity for those looking to make a meaningful impact in the utilities sector while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Resource Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in resource planning and operations management. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in utilities and leadership can drive operational efficiency. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in being part of our team.
We think you need these skills to ace Service Delivery Resource Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in resource planning and operations management, especially in utilities or electricity distribution. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Resource Manager role. Share specific examples of how you've driven operational efficiency and led teams in the past. We love a good story!
Showcase Your Leadership Skills:Since this role involves leading teams and managing performance, make sure to highlight your leadership experience. Talk about how you've developed and trained teams, and how you’ve collaborated with different departments to achieve goals. We’re all about teamwork here at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Jonathan Lee
✨Know Your Stuff
Make sure you brush up on your knowledge of resource planning and operations management, especially in the utilities or electricity distribution sector. Familiarise yourself with key terms and concepts related to workforce planning and operational efficiency, as this will show your expertise and confidence during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing field-based teams. Think about specific situations where you’ve driven performance improvements or resolved conflicts. This will demonstrate your capability to lead effectively in a complex environment.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with examples of how you've used data to identify inefficiencies and drive continuous improvement. Discuss any KPIs you've worked with and how you’ve leveraged them to enhance service delivery performance.
✨Engage with Stakeholders
Communication is key in this role, so think about how you’ve successfully collaborated with different teams in the past. Be ready to discuss your approach to stakeholder management and how you ensure alignment between various operational functions. This will show that you can effectively navigate the complexities of the role.
