CRM Campaign Automation Specialist
Reference: 37419054
Umbrella Rate: £30.22/hr (Inside IR35)
FTC: 12 months
Do you have experience of working in CRM or campaign strategy, with expertise in multi-channel campaign activation? As a CRM Campaign Automation Specialist, you will play a pivotal role in shaping strategic, modern luxury communications across the full client lifecycle for iconic brands, defining meaningful touchpoints and supporting the future direction of client experience. If campaign activation, customer journeys and data‑led storytelling are your strengths, the CRM Campaign Automation Specialist opportunity is built for you.
What You Will Do
- Support the implementation of the Global Contact Strategy, ensuring alignment with the Client Experience Framework
- Help deliver global strategic omni-channel communications programmes across the end‑to‑end client lifecycle
- Assist with rolling out global communications programmes across markets, driving best practice campaign activation
- Collaborate with key stakeholders to maintain strong relationships through regular engagement and clear communication
- Contribute to continuous improvement through data‑led reporting that strengthens personalised, strategic communications
- Bring customer journeys to life by mapping touchpoints and helping optimise or rationalise messaging for better personalisation
What You Will Bring
- Experience in CRM or campaign strategy, with a strong understanding of multi‑channel campaign activation
- Proven ability to map customer journeys and optimise touchpoints to improve personalisation
- A genuine appreciation of data as a key enabler of insight‑led communications
- Excellent written and spoken communication skills, with confidence in simplifying complex topics
- Practical knowledge of Salesforce Marketing Cloud Studios is desirable, and experience working in Agile environments is beneficial
This CRM Campaign Automation Specialist role supports the company’s ambition to deliver seamless, consistent and personalised communications across multiple channels. Working in brand management and campaign activation, you’ll help elevate customer journeys and support the development of meaningful touchpoints that feel modern, relevant, and genuinely customer‑centred. Every contribution here strengthens communication quality, reinforces best practice, and helps improve the way clients experience engagement across their lifecycle.
Location
The CRM Campaign Automation Specialist role is based in Gaydon, offering hybrid working involving a minimum of 2 days per week on site.
CRM Campaign Automation Specialist employer: Jonathan Lee
Mazak is an excellent employer that values its employees by offering a supportive work culture and numerous benefits, including 25 days of holiday, life insurance, and an Aviva pension. Located in Worcester, this fast-paced factory role not only provides opportunities for personal growth and skill development but also fosters a collaborative environment where self-motivated individuals can thrive.
