At a Glance
- Tasks: Provide HR support, resolve queries, and coach managers on policies.
- Company: Dynamic HR consultancy focused on people and collaboration.
- Benefits: Competitive pay, hybrid working, and opportunities for career growth.
- Other info: Join a supportive team and thrive in a fast-paced environment.
- Why this job: Make a real difference in people's work lives while developing your HR skills.
- Qualifications: Experience in HR advisory roles and strong knowledge of UK employment law.
The predicted salary is between 28.54 - 28.54 £ per hour.
HR Consultant - 37395521 / 37395444 - £28.54/hr umbrella rate
Do you have previous experience in a HR employee advisory or contact‑centre style role, with strong generalist HR knowledge and a solid understanding of UK employment law?
Step into a rewarding, people‑focused opportunity as an HR Consultant and put your communication and advisory skills to work straight away.
This HR Consultant role sits at the heart of the HR Direct contact centre, helping colleagues and managers resolve HR enquiries quickly, clearly, and confidently.
If delivering excellent first‑contact support, building strong rapport, and supporting better HR outcomes energises you, this HR Consultant position is a fantastic fit.
What You Will Do
- Act as the first point of contact for UK colleagues, answering HR queries via outbound calling and email/portal/virtual chat for this HR Consultant role.
- Resolve employee enquiries by identifying the right HR policy and explaining how it applies to individual circumstances.
- Support managers to apply employment policies correctly by using sound employment law knowledge and practical coaching.
- Manage case handling end-to‑end for HR Direct tickets, aiming for first contact resolution and efficient service‑level outcomes as an HR Consultant.
- Pull absence reports and manage the Unassociated inbox daily, ensuring non‑employee queries are handled appropriately and escalations are actioned.
- Build effective working relationships across the HR community and supporting functions, collaborating to ensure consistent service delivery.
- What You Will Bring
- Previous experience in an HR employee advisory or contact‑centre style role, with strong generalist HR knowledge.
- A solid understanding of UK employment law, especially across topics such as absence management, performance, disciplinary and grievance processes.
- Excellent written and verbal communication skills, with the confidence to explain complex HR information in a clear, helpful way.
- Strong IT literacy, including Microsoft Word, Excel and Power Point, plus comfort working in a ticketing environment.
- A degree qualification or equivalent experience, and the drive to deliver results consistently in a busy, customer‑first setting.
This HR Consultant role contributes to the company's goal of delivering dependable, high‑quality HR support by improving first‑contact resolution, meeting service‑level expectations, and helping colleagues feel informed and supported at every stage.
Location
Based in Whitley, Coventry with hybrid working, including remote support and office attendance around 2 to 3 days per week.
Interested? If you're ready to combine people‑centred support with practical HR advisory expertise, apply now and take the next step in your HR Consultant career.
This role is Inside IR35.
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HR Consultant in Coventry employer: Jonathan Lee
Mazak is an excellent employer that values its employees by offering a supportive work culture and numerous benefits, including 25 days of holiday, life insurance, and an Aviva pension. Located in Worcester, this fast-paced factory role not only provides opportunities for personal growth and skill development but also fosters a collaborative environment where self-motivated individuals can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land HR Consultant in Coventry
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Jonathan Lee!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Jonathan Lee.
We think you need these skills to ace HR Consultant in Coventry
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Jonathan Lee. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Jonathan Lee and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Jonathan Lee. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Jonathan Lee's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Jonathan Lee
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Jonathan Lee.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Jonathan Lee will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Jonathan Lee and how you would contribute to adapting HR strategies.
