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- Tasks: Design and deliver engaging training programmes for frontline staff and team leaders.
- Company: Join a forward-thinking organisation committed to empowering individuals and enhancing customer experiences.
- Benefits: Enjoy a competitive rate of £27.30/hr and a dynamic, collaborative work environment.
- Why this job: Make a lasting impact by fostering growth and development in a supportive culture.
- Qualifications: Experience in training and development, strong facilitation skills, and excellent communication abilities required.
- Other info: This role is based in Whitley, perfect for those looking to advance their careers.
Job Description
Training, Learning & Development Specialist – 36326742 – £27.30/hr Umbrella rate (Inside IR35)
Are you passionate about empowering individuals and driving exceptional customer experiences? This is your chance to join a forward-thinking organisation as a Training, Learning & Development Specialist. In this role, you'll play a pivotal part in shaping the skills, confidence, and knowledge of frontline staff and team leaders, ensuring they deliver outstanding service every time. With a focus on innovation, collaboration, and continuous improvement, this opportunity promises to be both rewarding and impactful.
What You Will Do:
– Design, develop, and deliver engaging training programmes for frontline agents and team leaders, both in-person and virtually.
– Conduct training needs analyses to identify skill gaps and learning opportunities.
– Create tailored learning materials, guides, and e-learning content for customer service operations.
– Facilitate onboarding programmes for new hires, ensuring they transition smoothly into the business.
– Support leadership development through coaching sessions, workshops, and targeted learning interventions.
– Monitor training effectiveness, gather feedback, and continuously refine learning experiences to meet evolving needs.
What You Will Bring:
– Proven experience in training, learning, and development, ideally within a customer service or contact centre environment.
– Strong facilitation and presentation skills, with the ability to engage diverse audiences effectively.
– Expertise in designing and delivering training content across multiple formats, including classroom, virtual, and e-learning.
– Excellent communication and interpersonal skills, with the ability to inspire and motivate learners.
– A proactive and self-motivated approach, paired with strong organisational and time management skills.
As a Training, Learning & Development Specialist, you will play a key role in fostering a culture of growth and development. By equipping individuals with the tools they need to succeed, you'll directly contribute to improved team morale, enhanced performance, and increased customer satisfaction. This company is committed to delivering excellence and empowering its workforce to achieve their full potential.
Location: This role is based in Whitley, offering a dynamic and collaborative environment for professional development.
Interested?: If you're ready to make a lasting impact and take your career to new heights, apply now to become a Training, Learning & Development Specialist. Don't miss this opportunity to be part of something extraordinary!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Training, Learning & Development Specialist employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training, Learning & Development Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in training and development, especially within customer service. This will not only help you understand the role better but also allow you to discuss innovative ideas during interviews.
✨Tip Number 2
Network with professionals in the training and development field. Attend workshops or webinars related to learning and development to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to showcase your facilitation skills by practising engaging presentations. You might be asked to demonstrate your ability to train or present during the interview process, so being well-prepared can set you apart.
✨Tip Number 4
Research the company’s current training programmes and think of ways you could enhance them. Bringing specific ideas to the table during your interview can show your proactive approach and genuine interest in the role.
We think you need these skills to ace Training, Learning & Development Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, learning, and development, especially within customer service or contact centre environments. Use specific examples that demonstrate your facilitation and presentation skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for empowering individuals and driving exceptional customer experiences. Mention how your proactive approach and organisational skills align with the company's commitment to excellence.
Highlight Relevant Skills: In your application, emphasise your expertise in designing and delivering training content across various formats. Include any experience you have with e-learning and virtual training, as these are key components of the role.
Follow Application Instructions: Ensure your application includes your name, email address, phone number, and location as specified. Double-check that all required information is complete to facilitate effective processing of your CV.
How to prepare for a job interview at Jonathan Lee Recruitment
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training, learning, and development. Highlight specific examples where you've successfully designed and delivered training programmes, especially in customer service or contact centre environments.
✨Demonstrate Your Facilitation Skills
Since strong facilitation and presentation skills are crucial for this role, practice explaining complex concepts clearly and engagingly. Consider preparing a short mock training session to showcase your ability to connect with diverse audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific training challenges. Think of scenarios where you've identified skill gaps or improved training effectiveness, and be ready to share your thought process.
✨Emphasise Continuous Improvement
This role focuses on innovation and continuous improvement, so be ready to discuss how you've gathered feedback and refined training materials in the past. Share examples of how you've adapted your approach based on learner needs and evolving business goals.
