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- Tasks: Manage customer queries and ensure high-quality service in a fast-paced environment.
- Company: Join a professional team focused on accuracy and compliance in customer service.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Experience in customer service or admin roles, strong attention to detail required.
- Other info: Ideal for those who thrive in regulated environments and enjoy multitasking.
The predicted salary is between 25000 - 26000 £ per year.
Looking for a role where your attention to detail, customer focus, and organisation skills genuinely make a difference? This is an opportunity to join a fast-paced, professional team where quality service, accuracy, and compliance sit at the heart of everything you do.
Salary: £25,000 – £26,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Key Responsibilities:
- Manage customer queries via tele and email, delivering a high standard of service at all times
- Process policy mid-term adjustments accurately and in line with internal procedures
- Handle policy cancellations, ensuring correct notice periods, calculations, and supporting documentation
- Chase, issue, and process policy documentation within agreed timescales
- Maintain accurate and up-to-date records across internal systems
- Liaise with internal teams and external parties to resolve queries efficiently
- Ensure all activity is compliant with regulatory requirements, data protection, and internal quality standards
- Escalate complex or non-standard cases when appropriate
Skills & Experience Required:
- Previous experience in a customer service or administrative role within the Financial Services or Insurance industry is ESSENTIAL
- Strong attention to detail and excellent organisational skills
- Confident and professional tele manner
- Excellent verbal and written communication skills
- Ability to question and clarify information in a professional manner
- Good IT skills, including email and internet use
- Ability to manage multiple tasks and work to deadlines
This role is ideal for someone who thrives in a regulated environment and takes pride in delivering accurate, customer-focused service.
Customer Service Account Handler in Telford employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Handler in Telford
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their values, mission, and recent news. This shows you're genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how your attention to detail and organisational skills have made a difference in past roles. We want you to shine when discussing your experience!
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This not only shows your enthusiasm but also helps you gauge if the role is right for you. Remember, it’s a two-way street!
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a great way to reiterate your interest in the role and leave a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Account Handler in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in the Financial Services or Insurance industry to catch our eye!
Show Off Your Attention to Detail: Since attention to detail is key for this role, include examples in your application that demonstrate how you've successfully managed tasks with precision. We love seeing how you take pride in delivering accurate work!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Account Handler role. Share your passion for customer service and how your organisational skills can make a difference in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your progress!
How to prepare for a job interview at Jonathan Lee Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on the company and its services. Understand their customer service philosophy and how they handle queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your attention to detail and organisational skills. Think of specific situations where you managed customer queries or processed documentation accurately. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Your Communication
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company's approach to customer service. This shows that you’re engaged and thinking about how you can contribute to their success.
