At a Glance
- Tasks: Lead and shape the aftermarket strategy for a growing industrial engineering business.
- Company: Dynamic industrial engineering firm focused on exceptional customer experience.
- Benefits: Competitive salary up to £90k, bonus, car allowance, and career progression.
- Other info: Extensive travel across sites in Shropshire and Northern Ireland.
- Why this job: Make a real impact by improving customer satisfaction and leading high-performing teams.
- Qualifications: Experience in aftermarket operations and strong leadership skills required.
The predicted salary is between 90000 - 90000 £ per year.
Ready to lead, influence and build something exceptional? This is more than an Aftermarket Director role. It's an opportunity to shape the future of a growing industrial engineering business that is investing heavily in its aftermarket operation. We're looking for an ambitious leader who thrives on improving customer experience, developing high performing teams and growing profitable service and parts businesses.
You may already be an Aftermarket Director, or perhaps you're a successful Senior Aftermarket Manager, Head of Service or Service Operations Manager looking for the opportunity to step into your first director level position. If you've built a reputation for delivering results, leading people with honesty and integrity, and creating outstanding customer relationships, we'd love to hear from you.
Covering 2 sites, one in Shropshire and one in Northern Ireland, extensive travel will be required. Salary - up to 90k per annum, plus bonus and car allowance.
The opportunity
Reporting directly to the Managing Director, you'll lead the complete aftermarket function, taking responsibility for service operations, field service engineering, technical support, parts sales, consumables, installations and customer care across 2 sites. You'll have the freedom to develop strategy, improve operational performance and build a scalable aftermarket business that supports ambitious growth plans. This is a highly visible leadership role where you'll work closely with senior management and play a key part in the future success of the business.
What you'll be doing
- Developing and delivering the aftermarket strategy to drive revenue and profitability
- Growing parts, consumables and service sales across the existing customer base
- Leading multi site service engineering, technical support and parts teams
- Improving customer satisfaction, response times and operational performance
- Developing installation and commissioning processes that deliver an exceptional customer experience
- Driving continuous improvement across service, parts and technical support
- Leading the integration of teams, systems and processes following business growth
- Managing budgets, pricing strategies and aftermarket profitability
- Monitoring KPIs including service performance, first time fix rates, customer satisfaction and aftermarket margins
- Working closely with sales, engineering, manufacturing and operations to deliver outstanding customer support
- Supporting the continued expansion of the international distribution network
Who we're looking for
We're looking for someone with energy, drive and a genuine passion for leading people. You'll be an honest, approachable leader who enjoys developing teams, building strong customer relationships and creating a culture of accountability and continuous improvement. Industry experience is important, but we're open minded about where you've gained it.
You'll ideally come from a background in:
- Industrial machinery
- Heavy equipment
- Capital equipment
- Construction equipment
- Agricultural machinery
- Material handling equipment
- Manufacturing machinery
- Industrial automation
- Recycling equipment
- Waste management equipment
- Quarrying or mining equipment
- Other industrial equipment operating in demanding environments
You'll bring:
- Experience leading aftermarket, service, technical support or parts operations
- A track record of improving customer satisfaction and operational performance
- Strong commercial awareness with responsibility for revenue, budgets or P&L
- Experience managing field service engineers and multi site teams
- The ability to develop people and build a high performing culture
- Excellent communication skills and the confidence to influence at every level
Ready for your next step? If you're currently operating in a senior aftermarket or service leadership role and feel ready to take the next step into an Aftermarket Director position, we'd love to hear from you. We're looking for leadership potential, commercial thinking and the right attitude just as much as previous job titles. If you're an experienced Aftermarket Manager, Head of Service, Service Operations Manager or Technical Services Manager looking for an exciting challenge with genuine progression, we'd love to hear from you.
Aftermarket Director in Telford employer: Jonathan Lee Recruitment
Join a dynamic and innovative organisation as a Remote Project Manager, where your contributions will directly impact client success and operational excellence. With a competitive salary, comprehensive benefits, and a collaborative work culture, this role offers exceptional opportunities for professional growth and development. Embrace the chance to work from home or in Warwickshire, while being part of a forward-thinking team that values your expertise and fosters a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftermarket Director in Telford
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Jonathan Lee Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Aftermarket Director in Telford
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Jonathan Lee Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Jonathan Lee Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Jonathan Lee Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Jonathan Lee Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
