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For Companies At a Glance
- Tasks: Provide expert technical support to engineers and clients, solving problems and advising on parts.
- Company: Join a trusted leader in drive and control systems for critical industrial environments.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and regular social events.
- Why this job: Be part of a growing company with a strong reputation and a supportive team culture.
- Qualifications: GCSEs in Maths and English, Level 3 engineering qualifications, and a problem-solving mindset required.
- Other info: No visa sponsorship available; apply now to kickstart your technical career!
The predicted salary is between 27000 - 35000 £ per year.
Job Description
Technical Support Engineer – Be the Voice Behind the Solution
Warwick, onsite, modern office environment
Basic salary between £27,000 and £35,000
Why join?
They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential – including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry
You'll be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing year on year – this could be the opportunity you've been waiting for.
What you'll be doing
You'll start strong with an immersive technical training programme, where you'll learn everything there is to know about the electrical and mechanical engineering that powers their products. You'll be coached by experts in a friendly, classroom-based environment to get you up to speed quickly and confidently.
Then, you'll hit the ground running by:
- Delivering expert-level telephone support to field engineers needing fast, reliable help during installations, repairs, or troubleshooting
- Building rapport under pressure – keeping calm, empathetic, and focused when customers need you most
- Advising on replacement parts and quotations during support calls to streamline issue resolution
- Assisting colleagues across the business with your technical knowledge and engineering insights
- Getting involved in technical projects and contributing to internal training initiatives
What's in it for you?
They know how to take care of their people. Here's what you can look forward to:
- A full, structured induction and high-quality technical training from day one
- Competitive salary based on experience
- 5% employer pension contribution
- 25 days' holiday (plus bank holidays) after probation
- Life assurance and private medical insurance
- Annual sales-related bonus
- Company sick pay scheme
- Cycle to work scheme and long service rewards
- Employee assistance programme
- Free on-site parking and complimentary hot drinks
- Regular social events and a genuinely friendly team environment
Who we're looking for
You don't need years of experience – just the right mindset and technical foundations:
- GCSEs in Maths and English (Grade C/4 or above)
- Engineering qualifications to at least Level 3 (A-Level, BTEC, etc.) or higher in a technical discipline
- A natural problem solver with an analytical mindset
- Calm and confident communicator who thrives under pressure
- Team player with a passion for helping others
- Previous exposure to electrical or mechanical engineering is a bonus
The company does not offer visa sponsorship for overseas candidates
Ready to take the next step?
Please apply for further discussion
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Technical Support Engineer employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their drive and control systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical knowledge related to electrical and mechanical engineering. Being able to discuss relevant concepts confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially under pressure. Since the role involves providing support to engineers and clients, being calm and clear in your explanations is crucial.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Technical Support Engineer role. Emphasise any engineering qualifications, problem-solving abilities, and previous exposure to electrical or mechanical engineering.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technical support and your ability to communicate effectively under pressure. Mention specific examples of how you've helped others in past roles or projects.
Highlight Relevant Qualifications: Clearly list your GCSEs in Maths and English, as well as any engineering qualifications you possess. This will demonstrate that you meet the basic requirements for the position.
Include Contact Information: Ensure your CV includes your name, email address, phone number, and location (postcode, town, or county). This is crucial for the recruitment process and helps the company reach you easily.
How to prepare for a job interview at Jonathan Lee Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your electrical and mechanical engineering principles. Be prepared to discuss any relevant qualifications or experiences that demonstrate your technical expertise, as this role heavily relies on it.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully solved technical issues. Highlight your analytical mindset and how you approach troubleshooting, as this will be crucial for the role.
✨Practice Calm Communication
Since the job involves providing support under pressure, practice how you would communicate effectively in stressful situations. Show that you can remain calm and empathetic while helping clients and engineers.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Show your enthusiasm for teamwork and helping others, as these qualities are essential for success in this role.
