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For Companies At a Glance
- Tasks: Diagnose tech issues, provide troubleshooting support, and deliver training to users.
- Company: Join a leading telecommunications company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, outstanding benefits, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: Experience with internet products and strong knowledge of IP networking required.
- Other info: Based in Telford, this role offers a collaborative and supportive work culture.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Looking for an exciting opportunity to showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a Technical Support Engineer, you\’ll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This role offers the perfect platform to develop your career with lots of progression opportunity to take your career to new heights.
What You Will Do
- Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance.
- Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience.
- Perform remote installations of cloud-based telephony systems and manage upgrades for existing customers.
- Analyse and troubleshoot software, hardware, and networking problems across a variety of systems.
- Deliver training and onboarding support for users, empowering them to make the most of their systems.
- Collaborate with your team to share knowledge, improve processes, and drive operational efficiency.
What You Will Bring
- Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet.
- Strong IP Networking knowledge, including DHCP, DNS, VPN, NAT, and VoIP.
- Hands-on experience configuring, installing, and troubleshooting routers and wireless access points.
- Excellent communication skills and a proactive approach to problem-solving.
- A continuous learning mindset to stay ahead in an ever-evolving technology landscape.
Company and Location
This company is on a mission to make every contact more meaningful. As part of a wider European group, they pride themselves on innovation, collaboration, and delivering tailored solutions to businesses of all sizes. Joining as a Technical Support Engineer, you\’ll play a pivotal role in helping the company achieve its vision of seamless communication and connectivity for its clients.
Location
This role is based at the company\’s head office in Telford, offering a vibrant and supportive work environment.
Interested?
Don\’t miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today to become part of a forward-thinking team where your skills and passion will make a real difference!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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Technical Support Engineer employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as ADSL, VDSL, and VoIP. Being able to discuss these technologies confidently during your interview will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples from your past experiences where you successfully resolved technical issues. This will help you illustrate your problem-solving mindset and ability to handle escalated incidents.
✨Tip Number 3
Research the company’s products and services, especially their cloud-based telephony systems. Understanding how these systems work will allow you to engage more effectively during discussions about your potential contributions to the team.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Be ready to explain complex technical concepts in simple terms, which will show your ability to deliver training and support to users effectively.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and telecommunications. Emphasise your knowledge of internet products and IP networking, as well as any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've diagnosed and resolved technical issues in the past, and how you can contribute to the company's mission.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to explain complex technical concepts clearly to non-technical users.
Follow Application Instructions: Ensure you include all required information such as your name, email address, phone number, and location. Double-check that your CV and cover letter are formatted correctly and free of errors before submitting.
How to prepare for a job interview at Jonathan Lee Recruitment
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with internet products and IP networking. Brush up on key concepts like DHCP, DNS, and VoIP, as well as any specific technologies mentioned in the job description.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to provide examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Excellent communication skills are crucial for a Technical Support Engineer. Practice explaining complex technical concepts in simple terms, as you may need to train users or explain solutions to non-technical stakeholders.
✨Research the Company
Familiarise yourself with the company's products and services, especially in telecommunications. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
