Technical Support and Service Technician – UK

Overview

A Technical Support and Service Technician is required to join an International Industrial and Automation Company that is expanding their Technical Support and Service Team.

The Technical Support and Service Technician will report to the Service Manager and will be involved in the setting and testing of capital industrial equipment prior to despatch. The Technical Support and Service Technician will commission in our and our customer’s factories and train operator and maintenance personnel in the use of our equipment.

Key Duties and Responsibilities for the Technical Support and Service Technician

• Assemble product development equipment and machinery to technical drawings provided.
• Modify parts and assemblies using hand and power tools such as drills, belt sanders and band saws.
• Apply experience and creativity to problem solving during build and test phases of development.
• Setting and testing of Company’s Engineering’s full range of industrial and assembly equipment.
• Final testing and assembly of machinery in preparation of inspection and despatch.
• Installation and commissioning of company’s equipment.
• Training of customer’s staff at various levels at both the company and customer’s premises.
• Report writing and recommendations following all visits.
• Keep up to date expense claims and uphold company’s expenses policy.
• Liaise with Sales, Production and Design Teams.
• Provide training, coaching, and mentoring to other members of the team.
• National and some International Travel including weekend work where required.
• Ensure that all relevant machine documentation is always completed accurately.
• Identify opportunities for process, productivity, and quality improvements by highlighting issues.
• Adhere to and always apply all workplace management and rules consistently.
• Actively participate in improvement projects as required.
• Develop effective relationships with internal and external stakeholders, customers, and suppliers.
• Embrace the values of the Company and live these by example.
• Be consistent with corporate policies/procedures and legal obligations.
• Ensure that all Company policies and procedures are adhered to within operations.
• You may also be required to undertake additional tasks or duties from time to time.

Key Skills, Experience and Qualifications Required for the Technical Support and Service Technician

• Completed a recognised Engineering Apprenticeship and educated to HNC or Degree level.
• Dual skilled with a proven track record of machine assembly and fault diagnosis.
• Able to use measuring equipment such as micrometre and vernier callipers with attention to detail.
• Able to read and interpret mechanical assembly drawings.
• Able to read and interpret pneumatic drawings and circuits.
• Fault find pneumatic circuits to component level.
• Understanding of electrical control circuits.
• Understanding of PLC machine controls.
• Able to write concise informative reports and offer solutions to problems.
• Self-motivated, enthusiastic, and able to communicate at all levels, both orally and in writing.
• Must hold valid identity documents/passport and be willing to travel up to 125 days nationally and sometimes internationally and be very flexible in terms of working hours and travel.

If you feel you meet the requirements for the role of the Technical Support and Service Technician, then apply directly or contact Peter Heap at Jonathan Lee Recruitment. Direct Line 01384 446127 or email suitable MS Word CVs to peter.heap@jonlee.co.uk.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. To ensure your CV is processed effectively, please include your name, email address, phone number and location (post code OR town OR county, as a minimum).