Ready to put your technical skill to work in a hands-on, customer-facing role that truly matters? This Service Engineer (Midlands) position is a fantastic opportunity for someone who enjoys troubleshooting, delivering first-time fixes, and building long-term customer relationships across the heating appliance industry. With a fully equipped van, tablet or laptop, and phone provided, the Service Engineer (Midlands) role is designed to help you get the job done properly and professionally, every single day.
What You Will Do:
- Carry out warranty and annual service visits for gas, electric, and solid fuel heating appliances, ensuring issues are resolved accurately on the first visit.
- Diagnose faults, identify whether the problem is a manufacturing fault or an installation or user fault, and explain next steps clearly to customers.
- Complete chargeable annual servicing and repair work, helping maintain repeat customer servicing over the following year.
- Document and report call outcomes and field findings promptly to support the technical team with accurate information.
- Ensure all work is carried out in line with relevant safety regulations, issuing safety notices where required and informing the right people.
- Participate in retailer and group product training events to strengthen industry knowledge and customer confidence.
What You Will Bring:
- Experience working with heating appliances and a practical approach to diagnosing faults and completing repairs.
- Strong customer communication skills, with confidence in representing the brand in a professional, courteous way.
- A safety-first mindset and a clear understanding of working to relevant regulations and safe working practices.
- Ability to travel across the UK within an agreed service area, including being away from home for up to four nights per week where required.
- Willingness to learn, keep improving, and contribute to shared technical knowledge through training and feedback.
- HETAS and Gas Safe Certificates
This Service Engineer (Midlands) role supports this company’s goal of delivering dependable service quality and customer satisfaction by focusing on first-time resolution, accurate reporting, and ongoing product training. You will help strengthen long-term servicing relationships through consistently high standards, clear communication, and a genuine commitment to safe, reliable outcomes.
Location:
This Service Engineer (Midlands) role is Midlands based, covering a wider UK service territory with regular travel, including occasional overnight stays.
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Service Engineer (Midlands) employer: Jonathan Lee Recruitment
Join a well-established high voltage electrical engineering company in Bristol, where your role as an Electrical Design Engineer will not only challenge you but also provide ample opportunities for professional growth and development. With a strong focus on health, safety, and well-being, alongside a competitive salary and comprehensive benefits including a contributory pension scheme and private health insurance, this company fosters a supportive work culture that values your contributions and encourages you to achieve chartered status. Experience the unique advantage of working in a dynamic environment that prioritises innovation in renewable energy generation and grid connections.
