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For Companies At a Glance
- Tasks: Provide Tier 2 support for Microsoft 365, Azure AD, and on-prem infrastructure.
- Company: Join a prominent recruitment agency in a busy MSP environment.
- Benefits: Supportive environment with opportunities for career growth in IT.
- Why this job: Enhance your skills while tackling exciting challenges in IT support.
- Qualifications: Strong experience in MSP or multi-customer support and knowledge of Microsoft tools.
- Other info: Hands-on role with a focus on project delivery and troubleshooting.
The predicted salary is between 36000 - 60000 £ per year.
A prominent recruitment agency is seeking a Senior IT Support Analyst to join a busy MSP environment in Telford. In this hands-on role, you will provide Tier 2 support across Microsoft 365, Azure AD, and on-prem infrastructure.
Responsibilities include:
- Managing escalated tickets
- Project delivery
- Troubleshooting networking issues
Strong experience in an MSP or multi-customer support is essential, along with knowledge of Microsoft tools. This opportunity offers a supportive environment to grow your IT career.
Senior IT Support Analyst — Cloud, Hybrid AD & Security in London employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst — Cloud, Hybrid AD & Security in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSP environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to discuss specific projects you've worked on, especially those involving Microsoft 365 and Azure AD. We want to see how you’ve tackled real-world problems.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
✨Tip Number 4
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of networking issues. We’re looking for someone who can think on their feet and solve problems efficiently.
We think you need these skills to ace Senior IT Support Analyst — Cloud, Hybrid AD & Security in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure AD, and any relevant MSP work. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior IT Support Analyst role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Problem-Solving Skills: In this role, troubleshooting is key. When writing your application, include instances where you’ve successfully resolved complex issues, especially in a multi-customer support environment. We love seeing those problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Jonathan Lee Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and on-prem infrastructure. Be ready to discuss specific scenarios where you've successfully managed escalated tickets or troubleshot networking issues. This will show that you’re not just familiar with the tools, but that you can apply them effectively in a real-world setting.
✨Showcase Your MSP Experience
Since this role is in a busy MSP environment, highlight your previous experience in similar settings. Prepare examples of how you've handled multi-customer support and project delivery. This will demonstrate your ability to thrive in a fast-paced, dynamic environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common issues you’ve encountered in IT support and how you resolved them. Practising these responses will help you articulate your problem-solving skills clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the tools they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
