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For Companies At a Glance
- Tasks: Provide hands-on IT support across Microsoft 365 and Azure AD in a dynamic MSP environment.
- Company: Join a forward-thinking tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Why this job: Make a real impact by solving complex IT challenges and supporting diverse customers.
- Qualifications: Experience in MSP environments and strong knowledge of Microsoft 365 and Azure AD.
- Other info: Onsite role in Telford with excellent opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior IT Support Analyst to join a busy MSP environment, supporting a wide range of customers across Microsoft 365, Azure AD (Entra ID), and hybrid on-prem infrastructure. This is a hands-on role covering escalated tickets, problem management, and project delivery. You’ll be working with modern tooling, supporting both reactive incidents and proactive improvements, including migrations, security, and endpoint management.
What You’ll Be Doing
- Providing Tier 2 support across Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune)
- Supporting on-prem Active Directory and Exchange Server, including hybrid Exchange and AAD Connect
- Managing Azure AD / Entra ID, including Conditional Access, MFA, and identity security
- Deploying and managing endpoints using Intune and Autopilot
- Implementing and supporting Defender for Business, device compliance, and security policies
- Assisting with customer migrations (Exchange, file servers, hybrid AD to cloud)
- Using Kaseya RMM for monitoring, automation, and remote support
- Troubleshooting networking and connectivity issues (DNS, DHCP, VPN, NAT, VOIP)
- Supporting cloud telephony and unified communications solutions (Teams Voice, Horizon – beneficial)
- Maintaining clear documentation and accurate ticket updates while working to SLAs
What We’re Looking For
- Strong experience in an MSP or multi-customer support environment
- Solid knowledge of Microsoft 365, Azure AD, and Windows 10/11
- Experience with on-prem AD and Exchange Server (2016/2019 preferred)
- Confident with Intune, compliance policies, and application deployment
- Good working knowledge of Conditional Access, MFA, Defender, BitLocker
- Familiar with RMM tools (Kaseya ideal)
- Good understanding of networking and VOIP fundamentals
- Strong troubleshooting skills and clear customer communication
Desirable (But Not Essential)
- Telephony / UC experience (Teams Voice, 3CX, Horizon, PBX systems)
- PowerShell scripting and automation
- Microsoft certifications (MS-900, MD-102, SC-900, AZ-104)
- Experience with broadband technologies (FTTC, FTTP, SoGEA, Ethernet)
Location: This role is onsite based at the company’s head office in Telford.
Interested? If you’re ready to step into a role where your skills and expertise will be valued, apply now to become the Senior IT Support Analyst. Don’t miss this opportunity to grow your career in a supportive and forward-thinking environment.
Senior IT Support Analyst in London employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on, especially those involving Microsoft 365 and Azure AD. This will help you stand out during interviews and showcase your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on common troubleshooting scenarios and tools like Kaseya RMM. The more prepared you are, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your experience with Microsoft 365, Azure AD, and any relevant MSP work. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you've tackled challenges in IT support, especially with tools like Intune and Kaseya RMM. This helps us see you in action!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role. Remember, we’re looking for someone who can communicate effectively with customers.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your CV and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Jonathan Lee Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and on-prem Active Directory. Be ready to discuss specific scenarios where you've used these technologies, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled escalated tickets or complex issues in the past. Highlight your troubleshooting process and the tools you used, like Kaseya RMM, to resolve problems efficiently.
✨Communicate Clearly and Confidently
Since this role involves customer interaction, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and be ready to demonstrate your customer service skills during the interview.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, such as handling a migration or managing security policies. Think through your approach to these scenarios beforehand, so you can respond confidently and show your expertise.
