At a Glance
- Tasks: Support and improve complex mechanical products in a hands-on engineering role.
- Company: Leading aerospace engineering and manufacturing business with a collaborative culture.
- Benefits: Private healthcare, pension, early finish Fridays, and long-term career stability.
- Other info: Join a successful team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on product performance and customer satisfaction in a dynamic environment.
- Qualifications: Engineering background with strong problem-solving skills and experience in mechanical products.
The predicted salary is between 34200 - 41800 £ per year.
Our client is a market-leading engineering and manufacturing business operating within the aerospace sector. They design, manufacture and support specialist engine and propulsion products supplied to customers globally. Due to continued growth and ongoing investment, they are seeking an experienced Product Support Engineer to join their engineering team in a senior, technically focused position. The company offers an excellent benefits package including private healthcare, pension and additional employee benefits.
The Role
This is a varied and hands-on engineering role, acting as a key technical focal point between engineering, production, customers and suppliers. You will be responsible for supporting products throughout their lifecycle, investigating faults and failures, carrying out root cause analysis, supporting overhaul and servicing activities, managing engineering changes and helping to drive product reliability and continuous improvement initiatives.
Key Responsibilities
- Investigating product faults, failures and returned equipment (RMA activities)
- Conducting root cause analysis and implementing corrective actions
- Producing technical reports and engineering documentation
- Supporting overhaul, servicing and repair activities
- Managing engineering changes and product modifications
- Supporting obsolescence management activities
- Liaising with customers, suppliers and internal departments on technical matters
- Creating and updating engineering drawings using 3D CAD software
- Providing technical support to production and operations teams
- Supporting continuous improvement and product reliability activities
What We're Looking For
- Apprentice-trained, HNC/HND qualified, degree qualified or equivalent engineering background
- Experience supporting mechanical products within a manufacturing, aerospace, defence, automotive, powertrain, machinery or similar engineering environment
- Strong fault-finding and problem-solving skills, including root cause analysis of product failures
- Experience liaising with customers, suppliers and internal stakeholders on technical matters
- Ability to produce clear technical reports and engineering documentation
- Experience using 3D CAD software, ideally SolidWorks, to create and modify engineering drawings and models - minimal design day to day
- Understanding of engineering change control and obsolescence management
- Hands-on mechanical aptitude with a practical approach to engineering challenges
- Knowledge of internal combustion engines, propulsion systems, rotating machinery or similar products would be advantageous
The Opportunity
This is an excellent opportunity to join a highly successful engineering business in a senior technical role where you will play a key part in supporting and improving complex mechanical products used in demanding applications worldwide. In return, the company offers a comprehensive benefits package, long-term career stability, early finish Fridays and the opportunity to work within a collaborative engineering environment where your technical expertise will have a direct impact on product performance and customer satisfaction.
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