At a Glance
- Tasks: Provide HR support and resolve queries for colleagues via calls, emails, and chats.
- Company: Join a dynamic HR team focused on people and positive outcomes.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and career advancement.
- Why this job: Make a real difference in people's work lives while enhancing your HR skills.
- Qualifications: Experience in HR advisory roles and strong knowledge of UK employment law.
The predicted salary is between 28.54 - 28.54 £ per hour.
Do you have previous experience in a HR employee advisory or contact-centre style role, with strong generalist HR knowledge and a solid understanding of UK employment law? Step into a rewarding, people-focused opportunity as an HR Consultant and put your communication and advisory skills to work straight away. This HR Consultant role sits at the heart of the HR Direct contact centre, helping colleagues and managers resolve HR enquiries quickly, clearly, and confidently. If delivering excellent first-contact support, building strong rapport, and supporting better HR outcomes energises you, this HR Consultant position is a fantastic fit.
What You Will Do:
- Act as the first point of contact for UK colleagues, answering HR queries via outbound calling and email/portal/virtual chat.
- Resolve employee enquiries by identifying the right HR policy and explaining how it applies to individual circumstances.
- Support managers to apply employment policies correctly by using sound employment law knowledge and practical coaching.
- Manage case handling end-to-end for HR Direct tickets, aiming for first contact resolution and efficient service-level outcomes.
- Pull absence reports and manage the Unassociated inbox daily, ensuring non-employee queries are handled appropriately.
We think you need these skills to ace HR Consultant
HR Employee Advisory
Generalist HR Knowledge
UK Employment Law
Communication Skills
Advisory Skills
First-Contact Support
Case Management
