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- Tasks: Plan and schedule service work for machinery, ensuring efficient operations.
- Company: Join a Telford-based engineering company with a supportive team culture.
- Benefits: Competitive salary, generous leave, healthcare, and regular company events.
- Why this job: Make a real impact by optimising service efficiency and customer satisfaction.
- Qualifications: Experience in scheduling, communication skills, and a proactive attitude.
- Other info: Great onboarding and career growth opportunities in a dynamic environment.
The predicted salary is between 28800 - 42000 £ per year.
This role focuses on scheduling, coordinating, and monitoring service work of machinery and material handling equipment to ensure efficient operations that meet both customer and business needs. You will work for a Telford‑based company that operates a workshop and service engineering team concerned with the installation and maintenance of automated material handling equipment across the UK and Europe. The role involves direct liaison with customers, allocation of field service engineers and accurate system updates.
Hours: 8:00–17:00 Mon–Fri with AM and PM paid 15 minute breaks.
Responsibilities:- Plan and schedule jobs, service calls, and projects for field service engineers; manage tight deadlines and maximize productivity.
- Allocate resources based on engineer skills and availability; make recommendations to optimise efficiency.
- Serve as main contact for customers and engineers, handle job requests, keep clients updated, and maintain professional relationships.
- Keep scheduling systems up‑to‑date with accurate task, resource, and timing data.
- Track and report KPIs; collaborate with field engineers and support on‑site activities.
- Identify and act on opportunities to streamline processes, improve first‑time fix rates, and boost operational performance.
- Excellent written and verbal communication; capable of handling reactive service issues and escalating as needed.
- Skilled in scheduling systems and business software.
- Positive, proactive, and team‑oriented attitude.
- Background in facilities maintenance, maintenance planning, including experience coordinating and planning engineers, scheduling diaries, reviewing reports, and creating remedial schedules.
- Experience with machine building and after‑sales support, material handling equipment or machine tools.
- Experience in facilities maintenance, food, FMCG or maintenance planning is advantageous.
- Competitive salary of £32,000 – £35,000.
- Joining a friendly inclusive team offering support and excellent onboarding.
- 23 days annual leave + 8 bank holidays + 3 Christmas gifted days (with incremental increases for long service).
- Pension scheme: 3% employee / 5% employer, with salary sacrifice option.
- Healthcare, insurance, and life assurance (10× salary).
- Regular company events.
If you are an experienced service engineer planner seeking a role with an established engineering company, apply today.
Service Planner in England employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and service planning sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your scheduling prowess and problem-solving abilities during interviews. Use real-life examples from your experience to highlight how you've optimised processes and improved efficiency.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email that reiterates your interest in the role. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed by our hiring team, so don’t miss out!
We think you need these skills to ace Service Planner in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and coordinating service work. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed tight deadlines and maximised productivity in previous roles. Let us see your personality and passion for the role!
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Jonathan Lee Recruitment
✨Know Your Scheduling Systems
Familiarise yourself with the scheduling systems and business software mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to optimise efficiency in previous roles.
✨Showcase Your Communication Skills
Since this role involves direct liaison with customers and engineers, practice articulating your thoughts clearly. Prepare examples of how you've handled reactive service issues or maintained professional relationships in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified opportunities to streamline processes or improve operational performance. Be prepared to share these examples during the interview to showcase your proactive attitude.
✨Research the Company and Role
Take some time to learn about the company’s operations, especially their work with automated material handling equipment. Understanding their business model will help you tailor your responses and show genuine interest in the role.
