At a Glance
- Tasks: Support veterinary practices with software onboarding and training while providing ongoing customer support.
- Company: Join a rapidly growing veterinary technology business making a real difference.
- Benefits: Competitive salary, bonus potential, car allowance, remote work, and career progression.
- Other info: Enjoy a varied role with travel across your region and flexible working hours.
- Why this job: Combine your veterinary knowledge with tech and customer service in a dynamic role.
- Qualifications: Experience in a veterinary practice and strong communication skills are essential.
We are currently recruiting for two Veterinary Customer Support and Onboarding Executives.
Position One: Covering North England and Scotland
Position Two: Covering South England and Wales
Please state on your application which region you would prefer to cover.
Are you looking for a new challenge? This is an exciting opportunity for someone with previous veterinary practice experience who is looking to move into the veterinary technology sector. Whether you have worked as a:
- Registered Veterinary Nurse
- Student Veterinary Nurse
- Veterinary Receptionist
- Veterinary Care Assistant
- Practice Manager
- Animal Care Assistant
- Veterinary Administrator
- Customer Care Advisor within a veterinary practice
We would love to hear from you. Technology experience is desirable but not essential. We are looking for someone who enjoys learning new systems, is confident using technology and can quickly become an expert in new software.
About the Role: As an Onsite Customer Support and Onboarding Executive you will become the main point of contact for veterinary practices after they purchase the software. You will help practices successfully implement the system, train their teams and provide ongoing customer support. This is a remote role with extensive travel throughout your allocated region. If you are not onsite for a full week, you will be expected to attend the office in Shropshire one day each week on either Monday or Tuesday. Flexibility is essential as some onsite training days will be longer depending on customer requirements.
Key Responsibilities:
- Deliver onsite software onboarding to veterinary practices
- Provide engaging face to face and online training sessions
- Support Veterinary Surgeons, Registered Veterinary Nurses, Receptionists and Practice Managers with the successful implementation of the software
- Provide second line customer support for more complex customer queries
- Resolve customer issues quickly and professionally
- Build strong relationships with veterinary practices
- Work closely with internal teams to ensure an outstanding customer experience
- Travel extensively throughout your region, including overnight stays when required
- Ensure customers get the very best from the software
Essential Requirements:
- Previous experience working within a veterinary practice in any capacity
- Excellent communication and interpersonal skills
- Ability to build strong customer relationships
- Confident delivering training to individuals and groups
- Comfortable learning new technology quickly
- Able to work independently in a remote role
- Full UK driving licence
- Happy to travel extensively across your region
- Flexible with working hours when delivering onsite training and support
Salary and Benefits:
- £35,000 to £40,000 basic salary
- £10,000 to £15,000 annual bonus
- Car allowance
- Remote working
- Comprehensive training programme
- Career progression opportunities
- Join a rapidly growing veterinary technology business at an exciting stage of growth
Why Apply?
- Use your veterinary knowledge in a rewarding new career
- Combine customer service with technology and training
- Work with veterinary practices across your region
- Join an ambitious and growing business where your contribution will make a real difference
- Enjoy a varied role with no two days the same
If you have veterinary practice experience, enjoy working with people and are excited by technology, training and customer support, we would love to hear from you.
Veterinary Customer Support and Onboarding Executive employer: Jonathan Lee Recruitment Ltd
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Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Support and Onboarding Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jonathan Lee Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jonathan Lee Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Customer Support and Onboarding Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jonathan Lee Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jonathan Lee Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jonathan Lee Recruitment Ltd!
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
