At a Glance
- Tasks: Help customers by resolving queries via phone and email in a friendly manner.
- Company: Join a vibrant team in Telford with a supportive culture.
- Benefits: Earn up to £26,000, enjoy weekdays only, and receive full training.
- Other info: Great opportunities for career progression in a dynamic environment.
- Why this job: Kickstart your career with professional development and a recognised qualification.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
Are you a confident Customer Service Advisor who enjoys speaking to customers, solving problems and working as part of a busy team? We are looking for a Customer Service Advisor to join a vibrant and friendly team in Telford. This is a great opportunity for someone with previous customer service, administration, account handling or customer support experience who is looking for a role where they can develop their skills and build a long term career.
You will be responsible for handling customer queries, managing account changes, processing cancellations, keeping records up to date and making sure every customer receives a professional and efficient service.
What will you be doing?
As a Customer Service Advisor, you will be dealing with customers by telephone and email, providing support and making sure queries are resolved accurately and efficiently. Your responsibilities will include:
- Responding to customer enquiries by telephone and email
- Providing a friendly, professional and efficient customer service
- Managing customer account changes and amendments
- Processing cancellations accurately and within required timescales
- Explaining changes and information clearly to customers
- Chasing outstanding documentation and information
- Keeping customer records and internal systems accurate and up to date
- Preparing and issuing relevant documentation and correspondence
- Working closely with colleagues to resolve customer queries
- Escalating more complex queries where appropriate
What are we looking for?
We are looking for someone with a genuine customer focused approach who enjoys helping people and takes pride in delivering a high standard of service. You will ideally have previous experience in customer service, customer support, administration, account handling, client services or a similar role. You will also have:
- Excellent verbal and written communication skills
- A confident and professional telephone manner
- Strong attention to detail
- Good organisational and time management skills
- Good IT, email and keyboard skills
- The ability to manage multiple tasks and prioritise your workload
- The confidence to ask questions and gather accurate information
- The ability to work accurately to deadlines
- A reliable, adaptable and positive approach
- The ability to work well as part of a busy team
Experience within a regulated, financial services or administration environment would be beneficial, but full training will be provided.
Career Development
This is more than just a Customer Service Advisor position. It is an opportunity to develop your skills and build a career within a professional account handling environment. Once you have successfully completed your probation period, the company will pay for a professional qualification, giving you the opportunity to gain a recognised qualification and develop your career while working.
What is on offer?
- Up to £26,000 salary
- Monday to Friday, no weekends.
- Vibrant and supportive team environment
- Full training and ongoing development
- Professional qualification paid for after probation
- Excellent career progression opportunities
- Varied customer service and account handling responsibilities
- Full time, office based position in Telford
If you are an experienced Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Account Handler, Client Services Advisor or Administrator looking for a new opportunity with genuine career development, this could be the role for you.
Customer Service Advisor in Telford employer: Jonathan Lee Recruitment Ltd
Join a global leader in industrial maintenance at our Yeovil aerospace site, where you will thrive in a high-performance environment that values your mechanical expertise. Enjoy a supportive work culture with structured training and career progression opportunities, alongside competitive benefits such as a generous salary, early finishes on Fridays, and a matched pension scheme. This is an excellent opportunity for a hands-on Maintenance Engineer to contribute to continuous improvement in a dynamic manufacturing setting while enjoying a fulfilling work-life balance.
Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jonathan Lee Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jonathan Lee Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jonathan Lee Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jonathan Lee Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jonathan Lee Recruitment Ltd!
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
