At a Glance
- Tasks: Support customers through the claims process and ensure exceptional service.
- Company: A growing insurance brokerage with a friendly and collaborative culture.
- Benefits: Salary of £26,000 - £30,000, 25 days holiday, and fully funded qualifications.
- Other info: Great opportunities for career progression in a dynamic environment.
- Why this job: Join a supportive team where your personality and development are valued.
- Qualifications: Customer service experience or a genuine interest in insurance.
Are you looking for an opportunity to build a rewarding career within the insurance industry? Whether you're an experienced Claims Executive or someone with exceptional customer service skills who is eager to learn, we'd love to hear from you.
We're recruiting for a well established and growing insurance brokerage that is passionate about investing in its people. Known for its friendly culture and collaborative approach, this is a business where your personality, enthusiasm, and willingness to develop are just as important as your experience.
The Role
As a Claims Executive, you'll be the first point of contact for customers, supporting them through the claims process and ensuring they receive a professional, empathetic, and efficient service from start to finish. Working alongside an experienced team, you'll liaise with insurers, clients, and third parties while developing your knowledge and progressing your career.
Key Responsibilities
- Manage claims from initial notification through to settlement
- Build positive relationships with clients, insurers, loss adjusters, and third parties
- Keep customers informed throughout the claims journey, providing outstanding service at every stage
- Ensure claim records and documentation are accurate and up to date
- Negotiate and progress claims efficiently while maintaining compliance standards
- Work collaboratively with colleagues to deliver the best possible customer experience
About You
We're looking for someone who:
- Has previous claims handling experience or comes from a strong customer service background with a genuine interest in building a career within insurance
- Is bubbly, personable, and confident communicating with a wide range of people
- Has a positive attitude and is keen to learn and develop new skills
- Is organised, proactive, and able to manage a varied workload
- Takes pride in delivering exceptional customer service and building lasting relationships
- Works well as part of a supportive team and enjoys a collaborative environment
What's on Offer?
- Salary of £26,000 - £30,000, depending on experience
- 25 days holiday plus bank holidays
- An additional day off to celebrate your birthday
- Fully funded insurance qualifications and ongoing professional development
- Excellent company benefits package
- A welcoming and supportive team culture with genuine opportunities for career progression
If you're looking for a role where your personality is valued, your development is encouraged, and no two days are the same, this could be the perfect opportunity to take the next step in your career.
Claims Executive in Telford employer: Jonathan Lee Recruitment Ltd
Join a well-established and growing insurance brokerage that prioritises the development of its employees in a friendly and collaborative environment. With a focus on exceptional customer service, you will have access to fully funded insurance qualifications, 25 days of holiday plus bank holidays, and a supportive team culture that encourages career progression. This is an excellent opportunity for those looking to build a meaningful career in the insurance industry while being valued for their personality and enthusiasm.
Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Executive in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Show off your customer service skills and how you can bring a positive attitude to the team!
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to show your appreciation and keep your name fresh in their minds. Plus, it shows you’re genuinely interested in the role!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our friendly and supportive team. Your personality matters just as much as your experience!
We think you need these skills to ace Claims Executive in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Executive role. Highlight any previous claims handling experience or customer service roles, as we want to see how you can bring your unique flair to our team.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Use this opportunity to show us your personality and enthusiasm for the insurance industry. Tell us why you’re excited about the role and how you can contribute to our friendly culture.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your information is easy to read and understand. This will help us get a good sense of who you are right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of the insurance industry and the claims process. Brush up on common terms and practices so you can speak confidently about how you would handle claims and customer interactions.
✨Show Your Personality
This role values personality just as much as experience. Be yourself during the interview! Share your enthusiasm for helping others and your passion for customer service. A bubbly and personable attitude will go a long way in making a great impression.
✨Prepare Questions
Think of insightful questions to ask your interviewer about the company culture, team dynamics, and opportunities for professional development. This shows that you’re genuinely interested in the role and eager to learn more about how you can contribute.
✨Demonstrate Team Spirit
Since the role involves working collaboratively, be ready to discuss examples of how you've successfully worked in a team before. Highlight your ability to build relationships and support colleagues, as this aligns with the company's friendly and collaborative approach.
