At a Glance
- Tasks: Lead workforce planning and performance for a critical energy network.
- Company: Join a key player in the electricity distribution sector.
- Benefits: Enjoy competitive salary, private medical insurance, and wellbeing support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on essential services while enjoying a strong work-life balance.
- Qualifications: Experience in resource planning or operations management is essential.
The predicted salary is between 50000 - 65000 € per year.
Location: Jersey (La Collette)
Sector: Electricity Distribution | Field Operations | Workforce Planning
Lead the planning and performance of a critical energy network. An opportunity has arisen for an experienced Resource Planning & Operations Manager to take ownership of workforce planning, field resource deployment, and service delivery performance across a complex electricity distribution network. This is a high-impact leadership role supporting infrastructure that powers over 55,000 service and metering points, substations, and an extensive cable network.
Why this role stands out
- Lead resource strategy within a critical infrastructure environment
- Influence how field teams are deployed across construction, metering, and network operations
- Drive operational efficiency, performance, and continuous improvement
- Work within a technically complex and essential service environment
- Benefit from a strong work-life balance in Jersey
Key Responsibilities
- Lead the Service Delivery Resource function, ensuring effective planning and prioritisation across all operational activities
- Manage workforce planning, scheduling, and resource allocation across field-based teams
- Oversee capacity planning, utilisation, and deployment of operational staff
- Lead team performance, development, and training initiatives
- Collaborate with construction, planning, and metering teams to align resources with demand
- Forecast future resource requirements and resolve conflicts across multiple projects
- Analyse KPIs to identify inefficiencies and drive continuous improvement
- Ensure compliance with health and safety regulations, distribution safety rules, and company procedures
- Support the development and improvement of operational processes and service delivery standards
Skills and Experience
- Proven experience in resource planning, workforce planning, or operations management
- Background in utilities, electricity distribution, infrastructure, or construction environments
- Strong leadership and team management capability
- Experience working with field-based or operational teams
- Strong analytical and problem-solving skills with a data-driven approach
- Ability to drive performance improvements and operational efficiency
- Strong communication and stakeholder management skills
- Degree qualified or equivalent professional experience
Desirable:
- PRINCE2 or equivalent project management qualification
- IOSH or relevant health and safety certification
- Knowledge of electricity distribution networks or utility operations
Benefits
- Competitive salary and pension
- Private medical insurance
- Discounted utilities
- Electric vehicle and gym subsidies
- Wellbeing support including mental health resources
- Active social and sports groups
- Family-friendly working environment with a strong focus on work-life balance
This role would suit an experienced Operations Manager, Resource Planning Manager, Workforce Planning Manager, or Utilities Manager looking to take ownership of a critical service delivery function within a complex infrastructure environment.
Service Delivery Resource Manager employer: Jonathan Lee Recruitment Ltd
Join a forward-thinking company that prioritises work-life balance and employee wellbeing in the beautiful location of Jersey. As a Service Delivery Resource Manager, you will lead a critical energy network, driving operational efficiency while enjoying competitive benefits such as private medical insurance, electric vehicle subsidies, and a supportive family-friendly environment. With ample opportunities for professional growth and development, this role offers a unique chance to make a meaningful impact in the utilities sector.
Contact Detail:
Jonathan Lee Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Resource Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the utilities and energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their resource planning strategies and think about how your experience aligns with their needs. We recommend practising common interview questions and preparing some insightful questions of your own to show your interest.
✨Tip Number 3
Showcase your leadership skills! In your conversations and interviews, highlight your experience in managing teams and driving performance improvements. Use specific examples from your past roles to demonstrate how you’ve successfully led resource planning and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Make sure your CV is tailored to the role and highlights your relevant experience in resource and operations management.
We think you need these skills to ace Service Delivery Resource Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Delivery Resource Manager. Highlight your experience in resource planning and operations management, especially in utilities or electricity distribution. We want to see how your skills align with the job description!
Showcase Leadership Skills:This role is all about leading teams and driving performance. Use your application to showcase your leadership experience and how you've successfully managed field-based teams in the past. We love seeing examples of how you've influenced operational efficiency!
Be Data-Driven:Since the role involves analysing KPIs and driving continuous improvement, make sure to mention any relevant analytical skills or experiences. We appreciate a data-driven approach, so share how you've used data to solve problems or improve processes.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of resource planning and operations management, especially in the utilities sector. Brush up on key concepts related to workforce deployment and performance metrics, as these will likely come up during your chat.
✨Showcase Your Leadership Skills
This role is all about leading teams and driving performance. Be ready to share specific examples of how you've successfully managed teams in the past, particularly in complex environments. Highlight your ability to influence and motivate others.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle real-world challenges, like resource conflicts or capacity planning issues. Think through potential scenarios beforehand and prepare structured responses that demonstrate your analytical and problem-solving skills.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers. Ask insightful questions about their current projects or challenges they face in service delivery. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
